boojew Posted February 6, 2019 Posted February 6, 2019 Hey guys - so I have a Lanplinc 2457d2 that I am having an issue with. I have been able to link it to my ISY and I can control it properly through the ISY itself. I have also created a scene on the ISY between a a dimmer switch and the lamplinc - that all works. Yay. Now, I created another 2 scenes on the ISY - and in this case, the lamplinc refuses to respond in the scene. I am struggling to figure out why since it responds to the scene with the dimmer - whether controlled from the dimmer or the ISY. I ran a diag and I got this, which shows that comms fail, but I dont understand why... Would anyone have any insight to share
paulbates Posted February 6, 2019 Posted February 6, 2019 Delete it from the problematic scene, then re-add it. Test again Paul 2
boojew Posted February 11, 2019 Author Posted February 11, 2019 I’ve done this numerous times with no success.
paulbates Posted February 11, 2019 Posted February 11, 2019 Have you tried factory resetting followed by a restore device? Paul
kclenden Posted February 12, 2019 Posted February 12, 2019 (edited) On 2/5/2019 at 9:17 PM, boojew said: I ran a diag and I got this, which shows that comms fail, but I dont understand why... Would anyone have any insight to share I can't tell what you're trying to show in the Event Viewer log that you supplied. The lines above the --- test Test Results --- show devices reacting to a scene command. The last of the 09:10:20 PM lines actually shows the Living Room Plugin turning ON as the result of a scene command. The lines below the --- test Test Results --- show device 2E 7B 40 throwing an error when you try to link it in a scene. So are you trying to show the results of activating a scene? Or are you trying to show the results of attempting to create a scene? My guess is that the Links Table for one or more of the devices in your scenes is not correct. For each of those devices, you should try right-clicking on it and choose "Diagnostics>Show Device Links Table". Once that completes, click "Compare". If any records appear with a "record mismatch", then right-click on the device and choose "Restore Device". After you've checked all devices in your scenes, try turning the scenes ON and OFF again. Edited February 12, 2019 by kclenden
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