ingeborgdot Posted April 22, 2019 Share Posted April 22, 2019 After a firmware update, I can't sign back in using my past user and password. What is the default? Link to comment
paulbates Posted April 22, 2019 Share Posted April 22, 2019 When this happens, typically the credentials revert to admin / admin. Then change back to what you want Paul 1 minute ago, ingeborgdot said: After a firmware update, I can't sign back in using my past user and password. What is the default? Link to comment
ingeborgdot Posted April 22, 2019 Author Share Posted April 22, 2019 I put in admin/admin but it won't work. Link to comment
ingeborgdot Posted April 22, 2019 Author Share Posted April 22, 2019 It now says things like Failed to validate certificate. ??????????????? Link to comment
paulbates Posted April 22, 2019 Share Posted April 22, 2019 Did you download the version of Admin Console you are upgrading to? If not, download the right version. Paul Link to comment
paulbates Posted April 22, 2019 Share Posted April 22, 2019 What was the version you were upgrading from, and what version are you upgrading to? Paul Link to comment
ingeborgdot Posted April 22, 2019 Author Share Posted April 22, 2019 I went from 4.76 or something like that to 5.02. Link to comment
paulbates Posted April 22, 2019 Share Posted April 22, 2019 The most current version of the 5.x branch is 5.0.15a, located here. That is the only version to consider at this point. To address where you are right now, my recommendation is to Follow the directions to Factory reset the ISY located here Use the launcher to get the latest admin console (it will be admin/admin) This is a link to download the launcher file Restore your current backup of your ISY prior to attempting to upgrade Make sure everything's working Follow the directions to the link on the top to go directly to 5.0.15a Paul Link to comment
ingeborgdot Posted April 22, 2019 Author Share Posted April 22, 2019 But it says in order to update to some of those I had to have these other ones installed first. Am I reading that wrong? Link to comment
paulbates Posted April 22, 2019 Share Posted April 22, 2019 You can go from where you are directly to 5.0.15a, once you get your ISY back to a known state in V4 version you were on Link to comment
ingeborgdot Posted April 22, 2019 Author Share Posted April 22, 2019 Is there something special I need to do? Or is it just manually? It has been so long since I have updated, I've forgotten. Link to comment
ingeborgdot Posted April 22, 2019 Author Share Posted April 22, 2019 That worked. Now, how do I get it to launch directly like I had it before? I'll keep looking. I like it in my taskbar to just click on and go. Link to comment
ingeborgdot Posted April 22, 2019 Author Share Posted April 22, 2019 I got it. Thanks for your help. Link to comment
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