Hi,

I have an on/off outlet that has been factory reset and successfully added.  However, I can only control the top outlet. When I toggle on/off either the top or bottom outlet from the console the top always responds.  I added the outlet by link management--New Insteon Device.  I filled in the address and name and let it auto select device. I know it's something simple that I'm missing. 

 

Thanks in advance,

Carey

Also, I did find the other topic about this same issue.  I had already tried all of the suggestions given to that user.  It didn't seem as if that person resolved their issue either. At least it wasn't stated in that thread.  

I've been using one for a number of years and its been fine. 

Can you:

• Go to Tools/Diagnotics/Event viewer
• Set it to level 3 device communications (bottom of dialogue box)
• Exercise the first outlet device in the admin console, then the second
• Press the copy to clipboard button at the bottom of the dialogue box
• Paste in a post window here
• Try to indicate which row that you turned the second on and off

Paul

Edited August 8, 20196 yr by paulbates

What version of the ISY firmware and UI are you running?

paulbates will do.  Thanks!

Techman 4.7.3 on both

 

I have been using one of these outlets also for years without a problem.  Just like the other user from the other thread, my older outlet is now doing the exact same thing. (I didn't know this until just now when I checked.)  it's an outlet I seldom use anymore.

Thu 08/08/2019 08:10:20 PM : [INST-TX-I1  ] 02 62 34 9F D5 0F 12 00
Thu 08/08/2019 08:10:20 PM : [INST-ACK    ] 02 62 34.9F.D5 0F 12 00 06          LTON-F (00)
Thu 08/08/2019 08:10:20 PM : [D2D EVENT   ] Event [34 9F D5 1] [ST] [255] uom=0 prec=-1
Thu 08/08/2019 08:10:20 PM : [  34 9F D5 1]       ST 255
Thu 08/08/2019 08:10:20 PM : [INST-SRX    ] 02 50 34.9F.D5 34.E8.F4 2F 12 00    LTON-F (00)
Thu 08/08/2019 08:10:20 PM : [Std-Direct Ack] 34.9F.D5-->ISY/PLM Group=0, Max Hops=3, Hops Left=3
Thu 08/08/2019 08:10:22 PM : [INST-TX-I1  ] 02 62 34 9F D5 0F 14 00
Thu 08/08/2019 08:10:22 PM : [INST-ACK    ] 02 62 34.9F.D5 0F 14 00 06          LTOFF-F(00)
Thu 08/08/2019 08:10:22 PM : [D2D EVENT   ] Event [34 9F D5 1] [ST] [0] uom=0 prec=-1
Thu 08/08/2019 08:10:22 PM : [  34 9F D5 1]       ST   0
Thu 08/08/2019 08:10:23 PM : [INST-SRX    ] 02 50 34.9F.D5 34.E8.F4 2F 14 00    LTOFF-F(00)
Thu 08/08/2019 08:10:23 PM : [Std-Direct Ack] 34.9F.D5-->ISY/PLM Group=0, Max Hops=3, Hops Left=3
Thu 08/08/2019 08:10:27 PM : [INST-TX-I2CS] 02 62 34 9F D5 1F 12 00 02 00 00 00 00 00 00 00 00 00 00 00 00 EC
Thu 08/08/2019 08:10:27 PM : [INST-ACK    ] 02 62 34.9F.D5 1F 12 00 02 00 00 00 00 00 00 00 00 00 00 00 00 EC 06 LTON-F (00)
Thu 08/08/2019 08:10:28 PM : [INST-SRX    ] 02 50 34.9F.D5 34.E8.F4 2F 12 00    LTON-F (00)
Thu 08/08/2019 08:10:28 PM : [Std-Direct Ack] 34.9F.D5-->ISY/PLM Group=0, Max Hops=3, Hops Left=3
Thu 08/08/2019 08:10:28 PM : [D2D EVENT   ] Event [34 9F D5 2] [ST] [255] uom=0 prec=-1
Thu 08/08/2019 08:10:28 PM : [  34 9F D5 2]       ST 255
Thu 08/08/2019 08:10:29 PM : [INST-TX-I2CS] 02 62 34 9F D5 1F 14 00 02 00 00 00 00 00 00 00 00 00 00 00 00 EA
Thu 08/08/2019 08:10:29 PM : [INST-ACK    ] 02 62 34.9F.D5 1F 14 00 02 00 00 00 00 00 00 00 00 00 00 00 00 EA 06 LTOFF-F(00)
Thu 08/08/2019 08:10:30 PM : [INST-SRX    ] 02 50 34.9F.D5 34.E8.F4 2F 14 00    LTOFF-F(00)
Thu 08/08/2019 08:10:30 PM : [Std-Direct Ack] 34.9F.D5-->ISY/PLM Group=0, Max Hops=3, Hops Left=3
Thu 08/08/2019 08:10:30 PM : [D2D EVENT   ] Event [34 9F D5 2] [ST] [0] uom=0 prec=-1
Thu 08/08/2019 08:10:30 PM : [  34 9F D5 2]       ST   0
 

 

 

I toggled on then off the top of the outlet first, then did the same thing with the bottom of the outlet.

 

Im assuming all those zeros are not good

Hi,

 

I looked deeper into previous topics about a similar situation and found the answer.  You can't use "fast on" or "fast off" to control each outlet separately.

 

thanks for your help

Fast on and Fast off is usually applicable to modules that dim.

Glad you got it resolved