jkraus Posted August 19, 2019 Share Posted August 19, 2019 Have a new computer. installed Java, but despite the admin counsel seeing my isy, I cannot login. I know the user ID and password, but after several attempts it stops and give me a socket error Link to comment
jkraus Posted August 19, 2019 Author Share Posted August 19, 2019 Never mind!...for some reason it defaulted to admin Link to comment
jkraus Posted August 19, 2019 Author Share Posted August 19, 2019 well...now it seems, probably due to a power outage today also, that I cannot communicate with two device. but also I still keep getting the socket failure warning. Any ideas? Link to comment
Techman Posted August 20, 2019 Share Posted August 20, 2019 13 hours ago, jkraus said: well...now it seems, probably due to a power outage today also, that I cannot communicate with two device. but also I still keep getting the socket failure warning. Any ideas? Take a look at this thread re: socket error. For the devices you're unable to communicate with do a factory reset on the device then a restore device from the admin console. It's possible that your power outage corrupted the device's memory. Link to comment
jkraus Posted August 20, 2019 Author Share Posted August 20, 2019 Thnaks for the link. I have tried hooking up directly to the router, no luck. I opened a UDI support ticket and the recommendation is to try to check all three boxes when clearing the Java cache. I will try that when I get home, but seems very odd that sometimes I can "kind of login" under the admin default rather than my id and pass. very strange, but will see tonight Joe Link to comment
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