AD8BC Posted August 26, 2019 Posted August 26, 2019 I want to take a moment here to commend Universal Devices for their outstanding support. I just visited my forum profile here and discovered I joined here nearly 12 years ago. Which means I've been a UDI customer for nearly that long, and I have never - NEVER - had a bad experience. Or even a mediocre one. Every single time I have run into an issue with my ISY I have had almost immediate support. Whether it be on a weekday or on a Sunday evening, I get responses on the forum and the trouble ticket system within hours. I get NOTHING like that at work when I deal with my industrial automation vendors. Michel loves his company and I can tell that he puts his blood, sweat, and tears into it. UDI has a focus on continuous improvement and customer service. And the community here is just as awesome. Thanks, guys, for all of your help. 7
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