bmiller Posted October 25, 2019 Posted October 25, 2019 I updated to a new imac with Mojave, and moved everything over without much of an issue. I believe the Admin Console was working after the move. I haven't had a need to use the console in many months, and the isy994i still had 4.3.26 on it. I now have java version 8 update 231 on it, and now problems have arisen. I noticed one of my programs wasn't working as it should, so i made a minor change yesterday with no problem. I tried again this morning to open the console, and it won't , so i downloaded the admin.jnlp and managed to get the console to slowly open to the login. After attempting to login, the fields populate devices, with some missing, and i get a jre error. i ty to update the isy to 4.7.3 as per the notice at the top of the console to no avail. Tried to manually update, and it times out. Sometimes i can login, sometimes the isy is not found. I disabled Avast, but that didn't solve the problem. I tried again and i get 3 errors, and the login page doesn't show up. I need help. I assume it's the old version on the isy, and a new java problem. I can access everything fine from mobilinc on my phone or ipad. Thanks Brad
Techman Posted October 25, 2019 Posted October 25, 2019 Are you using the ISY launcher, if not download it here: https://forum.universal-devices.com/topic/24381-isy-launcher/ The admin console and the ISY firmware must be the same versions.
bmiller Posted October 26, 2019 Author Posted October 26, 2019 I downloaded the isy launcher from the link, and upgraded the isy to 4.7.3. Now the console won't load again. I tried clearing java cache, and using the link to download the launcher, but it does not find the isy.
bmiller Posted October 26, 2019 Author Posted October 26, 2019 I followed the link from above, cleared the java cache, and when i hit the link for the isy launcher, it says to select the version of isy from the menu, but there is no choice, it just downloads a version of isy launcher which doesn't work after the upgrade. Below is a screenshot after clicking on the link
Techman Posted October 26, 2019 Posted October 26, 2019 1 hour ago, bmiller said: I followed the link from above, cleared the java cache, and when i hit the link for the isy launcher, it says to select the version of isy from the menu, but there is no choice, it just downloads a version of isy launcher which doesn't work after the upgrade. Below is a screenshot after clicking on the link When you cleared your java cache did you check all 3 boxes. If so it will delete the ISY launcher from your desktop and require you to download it again. The ISY version in the launcher window should then match your ISY firmware version.
bmiller Posted October 26, 2019 Author Posted October 26, 2019 (edited) I didn't do that before, but i tried again with all 3 boxes checked, and downloaded the start .jlp from the link. There was still no choice or drop down menu. The first time i tried, i got as far as the login page, after a slow start, and then i get an error. I tried the whole process again, and i don't get to the login window before i get an error message. I tried a 3rd time and it didn't even find the isy that time. Frustrating after years with very little connection problems. Edited October 26, 2019 by bmiller
Techman Posted October 26, 2019 Posted October 26, 2019 type "socket open failed" in the forum search box (include the quote marks) This will bring up several threads with the same issue and hopefully a resolution If not then submit a support ticket: support@universal-devices.com
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