Harvvm Posted March 16, 2020 Share Posted March 16, 2020 Both of my ISYs have stopped sending emails. Last one received from both was yesterday. I can no longer use the default mail server as of a few month ago. It just times out most of the time but will occasionally get an email out. I have been using the comcast server but had to set the time out up to 10k to get it to work reliably. Now however the test button in the server settings will work but I get nothing when I trigger an email from a program. I tried setting up the AT&T server but the test button doesn't even work with it. Is anyone else having these issues or is it maybe my AT&T internet service. Seems odd both ISYs would stop sending at the same time. TIA Link to comment
Teken Posted March 16, 2020 Share Posted March 16, 2020 Both of my ISYs have stopped sending emails. Last one received from both was yesterday. I can no longer use the default mail server as of a few month ago. It just times out most of the time but will occasionally get an email out. I have been using the comcast server but had to set the time out up to 10k to get it to work reliably. Now however the test button in the server settings will work but I get nothing when I trigger an email from a program. I tried setting up the AT&T server but the test button doesn't even work with it. Is anyone else having these issues or is it maybe my AT&T internet service. Seems odd both ISYs would stop sending at the same time. TIA Just create a gmail account and you’re good. Sent from my iPhone using Tapatalk 1 Link to comment
Harvvm Posted March 16, 2020 Author Share Posted March 16, 2020 Don't know what's going on here TEKEN. Can't get gmail to work either. I'm going to reboot everything and see what happens. Link to comment
asbril Posted March 16, 2020 Share Posted March 16, 2020 3 minutes ago, Harvvm said: Can't get gmail to work either. I have not had this issue with my ISY, but with other services (including Foscam cameras) I needed to lower the security level in the Gmail account settings to make it work. As I did not want to lower the security level in my regular gmail account, I created a new account exclusively for the Foscam cameras. 1 Link to comment
Harvvm Posted March 17, 2020 Author Share Posted March 17, 2020 Thanks for the reply. I did that. And I am getting the same results. Strange that the test email works but nothing from the programs. Link to comment
Teken Posted March 17, 2020 Share Posted March 17, 2020 Thanks for the reply. I did that. And I am getting the same results. Strange that the test email works but nothing from the programs. Can you describe your network? Do you have any firewall appliances? ISP Router / Modem -> ISY? ISP Modem -> Router -> ISY? ISP Modem -> Router -> Switch -> ISY? Cost you nothing to reboot each device one at a time and report back success / fail. Always reboot the ISP first and let it come back on line. If there is a router reboot that next. Once up restart the ISY and try again. One thing to note regarding using Gmail. You need to follow the WiKi regarding having the FROM field correctly populated otherwise mail will go into a black hole. Lastly, can you confirm you have no issues going to any websites? Sent from my iPhone using Tapatalk Link to comment
Harvvm Posted March 17, 2020 Author Share Posted March 17, 2020 I have a att modem in passthrough mode and a Tp-link archer a7 router. The ISY is attached to the a7 router. Everything is working fine except for the isy email. Email was working fine until yesterday evening. Both my home and cottage ISYs appear to have both stopped sending at the same time. The more I think about it I am believing it's an issue with the comcast server. I tried setting up the AT&T server but I think I don't have the correct settings. I appear to be getting all my other email just not from the ISYs. They do send when the test button is used in the email configuration screen. I always used the default server but it quit working when I went from comcast to AT&T. Probably because it has a 1k timeout. I had to set it at 10k to get comcast to work. I've rebooted everything but no change. I think the solution will be getting the AT&T smtp server working. Thanks for the help. Link to comment
kclenden Posted March 17, 2020 Share Posted March 17, 2020 54 minutes ago, Harvvm said: Both my home and cottage ISYs appear to have both stopped sending at the same time. The more I think about it I am believing it's an issue with the comcast server. That seems like logical thinking. What ports are you using for SMTP. Most ISP's block some email ports. Here's an example: https://www.xfinity.com/support/articles/list-of-blocked-ports Link to comment
Harvvm Posted March 17, 2020 Author Share Posted March 17, 2020 Ports 465 and 587 for smtp. Those ports work for my email client. I think I have the AT&T smtp configured correctly now. But still no luck. I can send emails between my comcast, gmail and att account but still nothing out of the ISY. Not seeing any errors in the ISY. Also I don't see anything in the log. Link to comment
kclenden Posted March 17, 2020 Share Posted March 17, 2020 Do your home and cottage ISY's using a different path to the internet? Any chance that sending through comcast, gmail and att are using TLS and you haven't checked the TLS option on the ISY? Link to comment
Harvvm Posted March 17, 2020 Author Share Posted March 17, 2020 5 hours ago, kclenden said: Do your home and cottage ISY's using a different path to the internet? Any chance that sending through comcast, gmail and att are using TLS and you haven't checked the TLS option on the ISY? The home ISY is on ATT and the cottage is on CenturyLink. Both have TSL checked. I get an error if I uncheck it. 'Unsupported protocol'. Everything was working fine until pm 3/15. I'm going to contact ATT and see if can get there server working. The email appear to be going out as I am not getting any errors. Link to comment
Harvvm Posted March 17, 2020 Author Share Posted March 17, 2020 Update: finally got email working again. Got the ATT smtp server configured correctly. And seems to be working well on both ISYs. Thanks to all that helped. Harv 1 Link to comment
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