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Can't Relink Alexa to Portal

smokegrub
in ISY994

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Posted

I changed my email account for Alexa and can access the account successfully. I also changed the address of the primary account in the portal. I can successfully open the portal but when I select tools I can see and use ISY Web Access but I can no longer link to Alexa. I have "forgotten" the devices and "discovered" them in Alexa. How do I get Alexa to link with the portal?

Under My Profile I have the options USE Preferred ISY or USE all ISYs in Account. Neither option works. It appears the link to my ISY has been lost.

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Configure browser push notifications
Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.