Best way to troubleshoot POLISY connection?

[Blackbird]

When I close my bedroom door, my ecobee sets the temp down.  The last couple nights it hasnt worked.  I checked the Polisy and ecobee says its connected but in the ISY the Ecobee is not displaying an accurate temp.  How do I make sense of where the trouble is with the polisy?  I clicked restart on the Ecobee poly and that seemed to work.  What causes this?

Thanks

[larryllix]

13 minutes ago, Blackbird said:

When I close my bedroom door, my ecobee sets the temp down.  The last couple nights it hasnt worked.  I checked the Polisy and ecobee says its connected but in the ISY the Ecobee is not displaying an accurate temp.  How do I make sense of where the trouble is with the polisy?  I clicked restart on the Ecobee poly and that seemed to work.  What causes this?

Thanks

Just a notion with trying to fix some of my own odd snags..

Did you have a power outage a few days ago?
How many devices does your router report are connected when you open it's webpage?

[Blackbird]

No power outage.  I would have to check the devices next time it happens.

Thanks

[Jimbo.Automates]

Check the ecobee nodeserver log for errors, add a heartbeat monitor for it on the ISY to make sure it's always running. Post issues with the ecobee nodeserver in the subforum so other ecobee users see it sooner.

 

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[asbril]

19 minutes ago, Jimbo said:

add a heartbeat monitor for it on the ISY to make sure it's always running

That is new thing for me.......  Can you explain what this "heartbeat monitor" is ?

[Jimbo.Automates]

It's mentioned in the doc https://github.com/Einstein42/udi-ecobee-poly

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[asbril]

23 minutes ago, Jimbo said:

It's mentioned in the doc https://github.com/Einstein42/udi-ecobee-poly

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I understand now.... It is specific to Ecobee, which I don't have. I am a Nest guy :-)  ,   I thought that it was something to monitor any nodeserver., which could have been useful.

Thanks

[Jimbo.Automates]

I understand now.... It is specific to Ecobee, which I don't have. I am a Nest guy   ,   I thought that it was something to monitor any nodeserver., which could have been useful.
Thanks

All my nodeservers have heartbeats, and a couple others I added it to, but not Nest.

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[asbril]

6 hours ago, Jimbo said:

All my nodeservers have heartbeats

Jumbo, now you got me puzzled.......... What exactly is a "heartbeat"  ?

[Jimbo.Automates]

Jumbo, now you got me puzzled.......... What exactly is a "heartbeat"  ?

It's discussed here https://forum.universal-devices.com/topic/25016-polyglot-nodeserver-monitoring/
The nodes sends a DON/DOF to the controller node every longpoll.

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[asbril]

8 minutes ago, Jimbo said:

It's discussed here https://forum.universal-devices.com/topic/25016-polyglot-nodeserver-monitoring/
The nodes sends a DON/DOF to the controller node every longpoll.

Sent from my Pixel 3 XL using Tapatalk
 

Thanks Jimbo. I have gone over the topic (your link above) and it refreshed my memory.  I have simple programs that alert me when one of my nodeservers are off line. This rarely happens and in fact almost exclusively when I restart the nodeserver in the Polisy Dashboard after an update. The only sensitive nodeserver, for me, is Google Holidays as this controls my wake-up programs. Thankfully this nodeserver is solid. Thanks again for your support.