memphis2k Posted July 20, 2020 Posted July 20, 2020 Hello, Found a thread that talked about changing an email in ISY Portal. Created a new user and enter the ISY MAC, Account Admin, new email address and password. I have waited nearly 45 minutes and have not received a single email from ISY. Any ideas so I can get this new email working please? I have switched over 300 accounts so far to my new email so I know my stuff is working fine. Thanks,
MrBill Posted July 20, 2020 Posted July 20, 2020 8 minutes ago, memphis2k said: Hello, Found a thread that talked about changing an email in ISY Portal. Created a new user and enter the ISY MAC, Account Admin, new email address and password. I have waited nearly 45 minutes and have not received a single email from ISY. Any ideas so I can get this new email working please? I have switched over 300 accounts so far to my new email so I know my stuff is working fine. Thanks, if you're having this kind of trouble you should open a ticket. support@universal-devices.com include the new and old email address as well as your UUID to expedite.
memphis2k Posted July 20, 2020 Author Posted July 20, 2020 9 minutes ago, MrBill said: if you're having this kind of trouble you should open a ticket. support@universal-devices.com include the new and old email address as well as your UUID to expedite. Thanks and I did email support, Easy solution. Just sign into portal with the new email and then it will send the verification email. One extra step that I guess I never thought to try initially. Hopefully it helps someone in the future.
bmercier Posted July 20, 2020 Posted July 20, 2020 I would add that any notification is sent on the spot. So it may take a few seconds to reach it's destination, noting more. Benoit
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