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ISY Socket Timeout

asperber
in UD Portal

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Posted

Hi,

 

I have been having no problems with my ISY, and suddenly it started giving me a socket error.  I tried restarting the ISY and cannot get it to function...

Screen Shot 2020-10-09 at 2.43.30 PM.png

  • Author

Also, now i cannot access my ISY from my mobile app.

Also, now i cannot access my ISY from my mobile app.

What app?


Sent from my iPhone using Tapatalk

@asperber You may want to open a ticket by emailing support@universal-devices.com

I'll add that since it appears the admin console is opening and then throwing the socket error you might need to restart your mac and/or clear the java cache.  disclaimer: i've never used the mac implementation.

  • Author
On 10/10/2020 at 10:03 AM, MrBill said:

@asperber You may want to open a ticket by emailing support@universal-devices.com

I'll add that since it appears the admin console is opening and then throwing the socket error you might need to restart your mac and/or clear the java cache.  disclaimer: i've never used the mac implementation.

I did that numerous times, no luck.  I tried on a PC as well to use the admin console.

 

What seemed to work (so far) is I had a backup of the ISY, I did a factory reset and restored it with that backup.  

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