ISY not showing connected when logging into Polyglot Cloud or ISY Portal

[JSP0511]

Hi,

MY ISY not showing connected when logging into Polyglot Cloud or ISY Portal.  I am able to control the ISY through Mobilinc as well as through the admin portal.  It is definitely connected to the internet and I don't know what to do at this point.

 

I've already unplugged the unit a few times with no change.

 

EDIT: I'd like to add that when I click on "about" in the admin console, Internet Access id "disabled".  When i choose to enable it, i get an error that it cannot be enabled. 

also, in telnet, my dispatcher url is http://dispatcher.mobilincconnect.com/ and I don't know what that means or if it's good or bad

Edited November 23, 2020 by JSP0511