Riggins44 Posted March 29, 2021 Posted March 29, 2021 Haven't had any problems with the app since I d/l'd it a few weeks back but tonight I am constantly getting this error: "UD Subscription Status - ISY 994 ERROR: Error: 400. URL: https://my.isy.io/o2/token, 400ISY994 Restarting attempt number: **" I have tried rebooting the ISY and still get the error constantly. My subscription is still active until 7/2022.
Javi Posted March 30, 2021 Posted March 30, 2021 Hi @Riggins, It appears you login tokens to the portal have become invalid for some reason. Please go to Settings>ISY Portal Accounts then select your portal account. Now click the logout button (x on top right). Now add the portal account again, this will also require that you link your portal account to all your ISYs in Settings>Systems. I'll change the button to say logout in the future to avoid confusion and allow logout without removal of the account from the App. Please let me know if this resolves the issue.
Riggins44 Posted March 30, 2021 Author Posted March 30, 2021 I'm also getting "email and/or password is not valid" when I try to log in. Is the system just down right now?
Riggins44 Posted March 30, 2021 Author Posted March 30, 2021 31 minutes ago, Javi said: Hi @Riggins, It appears you login tokens to the portal have become invalid for some reason. Please go to Settings>ISY Portal Accounts then select your portal account. Now click the logout button (x on top right). Now add the portal account again, this will also require that you link your portal account to all your ISYs in Settings>Systems. I'll change the button to say logout in the future to avoid confusion and allow logout without removal of the account from the App. Please let me know if this resolves the issue. It appears to be working again without the errors. Thank you.
Riggins44 Posted March 30, 2021 Author Posted March 30, 2021 I also figured out the "password not valid" issue. I used an old password.
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