Login Issues

I moved about a year ago and bought a new ISY for the new house.  I got everything set up initially, but haven't logged in for months.  I went to add a new device, and first the launcher wouldn't find the ISY.  Fine, I went onto my portal, go the URL for it (verified that I'm looking at the new ISY, and that the old one from the old house is no longer on my portal) and used that to find the ISY in the launcher.  Then I couldn't get the login information right.  I tried every combination I could think of.  So I followed the reset password instructions.  No luck.  Tried 2 more times, no luck.  Finally threw my hands in the air and did a factory reset.  Still cannot log in.  Used the portal to get to web access of the ISY, and all my devices and programs are gone, so factory reset must have worked.  But still, admin / admin won't log in.  WTF is going on here.  I'm losing my mind.