I got the portal add on when i purchased Polisy, Logged into portal it says access license is not active. I can not find where subscription is? I have emails from before when i had it but not since i purchased polisy.

Over the weekend Google stopped controlling lights and i found isy didn't have internet enabled. Not sure how it changed over the weekend. I enabled internet access and trying to set up ud mobile and it keeps failing.

 

Is it failing cause of the access license is not active?

I got the portal add on when i purchased Polisy, Logged into portal it says access license is not active. I can not find where subscription is? I have emails from before when i had it but not since i purchased polisy.
Over the weekend Google stopped controlling lights and i found isy didn't have internet enabled. Not sure how it changed over the weekend. I enabled internet access and trying to set up ud mobile and it keeps failing.
 
Is it failing cause of the access license is not active?

Access license is required for GH to work.

You can see the status of your license under Select Tools | Information | ISY Portal Access License

Benoit


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It says expired 8/1/2019    I got Polisy 12/2019 and it comes with 2yrs subscription of portal. Guess i need to check with UDI Support why it is gone.

Thanks

Just email support@universal-devices.com they will fix you up.   I’m pretty sure adding that two years for a polisy is a manual entry.  Some users have multiple ISY’s, there would be no way to guess which account should be credited.