SSamuels Posted July 11, 2021 Posted July 11, 2021 Issue – Cannot update On Level of Insteon 2477D v45 · Logged into Admin Console (Cloud) · Can turn Insteon Device ON/OFF · Set On Level to 100% from current level of 40% · Click ‘Write Changes’ – ‘Ready’ indicator in lower left corner flashes briefly · File -->Refresh Device Status = On Level 40% Current Status System Status Active Yes Total 3956 MB Reserved 395 MB Used 10 MB Bad 0 B Free 3550 MB About Firmware Insteon_UD994 v.5.3.0 UI Insteon_UD994 v.5.3.0 Product ISY 994i/IR PRO (1110) OpenADR (21010) Z-Wave (21100) Portal Integration – UDI (21075) PLM Info/Status XX.XX.XX v9E / Connected Thanks for any help.
MrBill Posted July 11, 2021 Posted July 11, 2021 (edited) It's not intuitive: Set the dropdown on the RIGHT, then move back to the left and PUSH the button to the LEFT of the dropdown that you adjusted. (write changes is not needed). Specifically press the Label box for the dropdown: On, Beep, On Level, Ramp Rate, Backlight. Additionally there is a GUI bug with "Backlight", after you set it, and press "backlight" the change will be written to the device as expected. When you move to the next device the "backlight" dropedown will be prefilled with whatever you set the last device to, it doesn't reflect the value actually stored in the device. When the admin console is restarted it will say 0% again for backlight. None of this effects the actual backlight setting in the device, its just the admin console display. To rephrase, the backlight value can be set from the admin console, but the value displayed in the admin console is false. Edited July 11, 2021 by MrBill
SSamuels Posted July 12, 2021 Author Posted July 12, 2021 Thank you Mr. Bill for the quick reply. The current On Level is 40%. I set the On Level to 100% in the drop down and click the 'On Level' button to the left of the drop down, and the On Level in the drop down returns to 40% - no change. Ghosts in the machine? Thanks
SSamuels Posted July 12, 2021 Author Posted July 12, 2021 This must be something with the insteon device. I tried the process on another insteon switch with success. I will pursue working on the insteon switch. It appears the the Admin Console is working properly. Thanks again
larryllix Posted July 12, 2021 Posted July 12, 2021 Does the settng of the "On level" work from the local paddle switch on the switchLinc?
MrBill Posted July 12, 2021 Posted July 12, 2021 12 hours ago, SESamuels said: The current On Level is 40%. I set the On Level to 100% in the drop down and click the 'On Level' button to the left of the drop down, and the On Level in the drop down returns to 40% - no change. Glad you got it working on another device. As for the one with the issue, you could open the Event Viewer and set it to level 3 and compare what you see between the one that works vs the one that doesn't. Or if you need interpretation post the event viewer log in the forum, and someone will point out what might be happening (probably not me, I'm not good with interpreting the event viewer).
SSamuels Posted July 12, 2021 Author Posted July 12, 2021 Thank you Larryllix. Interesting - When I set the on level manually at the switch to 100% it works. Thereafter when I turn on the switch from the Admin Console, it turns on to 40% (the incorrect setting in the AC). Thereafter, when I turn on the light at the switch, the On Level is 40%. It appears the AC is rewriting the incorrect On Level when an ON command is sent from the AC.
SSamuels Posted July 12, 2021 Author Posted July 12, 2021 Thanks Mr. Bill Attached are the device addresses to help with reading the event file and the event file. To recap: From the Cloud Administrative Console device 51 81 6B the On Level change command to 100% seems to revert to 40% when the button is pressed. On device 50 82 8E - the same command is successful in changing the On Level to 100% from 40% Can anyone tell from the event log what the problem might be? Thanks ISY_About20210625.pdf ISY-Events-Log.v5.3.0__Mon 2021.07.12 10.58.25 AM.txt
SSamuels Posted July 12, 2021 Author Posted July 12, 2021 Sorry, ISY about is wrong file. Here is the correct file> Device Address.docx
MrBill Posted July 12, 2021 Posted July 12, 2021 4 minutes ago, SESamuels said: Attached are the device addresses to help with reading the event file and the event file. To recap: From the Cloud Administrative Console device 51 81 6B the On Level change command to 100% seems to revert to 40% when the button is pressed. On device 50 82 8E - the same command is successful in changing the On Level to 100% from 40% Can anyone tell from the event log what the problem might be? As mentioned other people are going to be better at reading the events log than I am. One thing I note however... you have mismatched firmware and UI, The firmware is 5.0.16C while the UI is 5.0.16. This needs to be corrected and then you should retest. To be clear, both firmware and UI should be 5.0.16C. The best way to start the admin console is to use The Launcher (Launcher is different than Finder, people seem to confuse that point.) Launcher always matches the correct version of the admin console with the version of the UI being used. See the thread linked below for how to install Launcher, Launcher does require an internet connection (or actually maybe the latest version doesn't require internet connection... I'm not 100% certain on that point--there was a recent change--launcher is still the best way tho). If you still prefer you can still download and start admin.jnlp directly from the ISY, but if you want to continue using this method please delete you copy of admin.jnlp and clear your java cache then get the new admin.jnlp from your ISY.
SSamuels Posted July 12, 2021 Author Posted July 12, 2021 Thanks Mr. Bill. Both the firmware and admin console are 5.3.0. Same result on attempted change of On Level. 1
SSamuels Posted July 21, 2021 Author Posted July 21, 2021 UPDATE - SOLVED Self inflicted problem. I had a program that would set the on level to 40% if the on level was > 40%. So, each time I attempted to set the on level to 100%, the program would run the 'then' section and reset the on level to 40%. Total newbie error. Sorry for taking the forum's time. Thanks 1
larryllix Posted July 21, 2021 Posted July 21, 2021 1 hour ago, SESamuels said: UPDATE - SOLVED Self inflicted problem. I had a program that would set the on level to 40% if the on level was > 40%. So, each time I attempted to set the on level to 100%, the program would run the 'then' section and reset the on level to 40%. Total newbie error. Sorry for taking the forum's time. Thanks LOL! Most of us have been caught on those previous ideas we forgot about from years back. Shows the automation engine works well though. Glad you found it!!
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