pz1122 Posted August 9, 2021 Posted August 9, 2021 I haven't messed around with my isy994i in a while. My text messages notifications stop for a while. In that time period I upgraded my wifi to the eero pro system. not sure if this has to do with it. When I click on one of the contacts and click test it says Mail server failure, unsupported authentication method. Right now i have the default click for the SMTP setting. Not sure where to go from here. Also I have nothing under my networking tab, which i'm not sure if there should be something there. Any help would be great. Thanks
MrBill Posted August 9, 2021 Posted August 9, 2021 What version is your firmware and UI? You likely need to upgrade. There are MANY threads about this, but in short all the way back at the end of last year UDI's outgoing mail server got hi-jacked by spammers. If you're on v4 firmware update to 4.9 if you're on v5 firmware update to 5.3.4
MrBill Posted August 9, 2021 Posted August 9, 2021 (edited) Another note to add... After you've updated the firmware and UI (they must always match). the Test button's test email will probably end up in spam. Your actual notifications won't, but the message that calls itself a test will. Edited August 9, 2021 by MrBill
pz1122 Posted August 10, 2021 Author Posted August 10, 2021 Thank you @MrBill I’m currently running 4.7.5. I guess I’ll try updating to see if that works.
MrBill Posted August 10, 2021 Posted August 10, 2021 10 hours ago, pz1122 said: I guess I’ll try updating to see if that works. It will work. If your on the 4.x branch the path of least effort is upgrade to 4.9. From the release Note for Version 4.9: Quote Release 4.9 is a very minor maintenance release the only purpose of which is to fix the Default SMTP server issue. Be certain to follow the directions, and when you're done make sure to check Help > About and make sure both the firmware and UI match to 4.9 1
pz1122 Posted August 14, 2021 Author Posted August 14, 2021 @MrBill I’m having trouble upgrading. I’m on a Mac. I downloaded the Firmware and when I manually load it, it doesn’t allow me to select the whole zip file like the instructions says. I also don’t have the option to automatically upgrade only manually upgrade.
MrBill Posted August 14, 2021 Posted August 14, 2021 11 minutes ago, pz1122 said: @MrBill I’m having trouble upgrading. I’m on a Mac. I downloaded the Firmware and when I manually load it, it doesn’t allow me to select the whole zip file like the instructions says. I also don’t have the option to automatically upgrade only manually upgrade. I don't have a Mac but I've heard of this problem before. There is a solution in a thread somewhere, you might get lucky and find it... If not someone that uses Mac will reply here soon and give you the piece of information you need to select the zip file itself.
MrBill Posted August 14, 2021 Posted August 14, 2021 25 minutes ago, MrBill said: I don't have a Mac but I've heard of this problem before. There is a solution in a thread somewhere, you might get lucky and find it... If not someone that uses Mac will reply here soon and give you the piece of information you need to select the zip file itself. Start reading that thread from the point I linked, I think it will get you through it.
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