ISY Portal says isy offline since February 2021.

[Michaelv]

When trying to get the mobile app to work, I discovered that I when I log into the online ISY portal, it says that it’s been off line since February. I have internet access enabled in the Administrative Console and my subscription is still active.  The IP address for on line access is 10.0.0.75.

That looks like an LAN address to me.  
 

what should I try?

[MrBill]

23 minutes ago, Michaelv said:

When trying to get the mobile app to work, I discovered that I when I log into the online ISY portal, it says that it’s been off line since February. I have internet access enabled in the Administrative Console and my subscription is still active.  The IP address for on line access is 10.0.0.75.

That looks like an LAN address to me.  
 

what should I try?

Is your portal subscription active and not expired?  on the portal "Select Tool" > "Information" > "ISY Portal Access License"

Then in the Admin Console, select the "Configuration" tab and the "portals" sub tab?  Do you see anything besides "Online" and "Registered" there?

Also on the "System" tab UPnP can be unchecked.  the Portal integration makes an outbound connection from the ISY to the Portal and keeps it open, there is no need for UPnP or open ports.

Edited September 5, 2021 by MrBill

[Teken]

When trying to get the mobile app to work, I discovered that I when I log into the online ISY portal, it says that it’s been off line since February. I have internet access enabled in the Administrative Console and my subscription is still active.  The IP address for on line access is 10.0.0.75.
That looks like an LAN address to me.  
 
what should I try?

First thing to do is turn OFF internet access. It doesn’t operate as one would expect read the WiKi or search as to how that option when enabled is active.

[Michaelv]

MrBill,

  Portal Tab Says Onlne:Resitered.

License is active, expires 12-26-21. 
 

 

[MrBill]

11 minutes ago, Michaelv said:

Portal Tab Says Onlne:Resitered.

License is active, expires 12-26-21.

if the Portal tab says Online and registered, and the portal says offline since February something is quite odd. 

First verify the the UUID found on the Help > About dialog box in the admin console matches the UUID you're finding in your portal account.   Also did you click the Refresh button on the portal tab in the admin console?  does it still say online? and the portal itself doesn't show the online button lit?    Does the Tools > Error log in the admin console give any clues?

If you've checked all that and your ISY is still showing offline in portal you should probably open a ticket: support@universal-devices.com

Include the UUID of your ISY from Help > About in the admin console and also include the portal account username that are logging into. 

[Michaelv]

ISY Error Log.v5.3.4__Sun 2021.09.05 05.52.49 PM.txt

 

Here's the error log.  I'll open a ticket.

 

Thanks

 

MV