CalPolyME Posted October 18, 2021 Posted October 18, 2021 (edited) @Javi, I get some sort of java error when I try to access my zwave door lock device in Android version 0.99 (see attached screenshot). After I clear the error dialog box, I have no controls available for the lock device. It only shows the battery level and status. I have version 0.97 on another device, and I don't get the error. Control works fine. I have IOS version 0.51 on another device, and I don't get an error. Control works fine. I want to believe this error is related to the version, but could it be something else? Edited October 18, 2021 by CalPolyME
Javi Posted October 18, 2021 Posted October 18, 2021 Hi @CalPolyME, This class was rebuilt 0.98 and has issues in beta builds 0.98-0.100, so it could be related. This was done fix dropped queries for large/multiple systems and prepare for enhancements. 0.101 was pushed to beta yesterday and is still awaiting Google's review, but should be live soon. Please let us know if the issue persist after update.
CalPolyME Posted October 18, 2021 Author Posted October 18, 2021 No luck. I tried 0.101 and the issue persists. Let me know if I can provide any details that may help troubleshoot.
Javi Posted October 18, 2021 Posted October 18, 2021 Hi @CalPolyME, Thanks. Does issue persist after synchronization?
CalPolyME Posted October 18, 2021 Author Posted October 18, 2021 Yes. I tried it before and after a synchronization. Is there a way to load and older version to confirm?
stimpy2k Posted December 19, 2021 Posted December 19, 2021 We are experiencing this exact same issue. Was a resolution ever found? We are currently unable to control our door lock. Thanks, -= Brandon.
Javi Posted December 19, 2021 Posted December 19, 2021 Hi @stimpy2k, Please first try upgrading to the latest version of UDMobile (version 0.117 as of 12-19-2021) and running synchronization. The original poster has a failed firmware installation with missing node definition which required reinstallation of firmware. This issue may be caused by remote firmware installations so we encourage all users to install firmware from a local connection and not from ISY Portal or any other remote connection. Firmware reinstallation is done in the same way as a firmware upgrade, and as always please backup your system before attempting upgrade. If UD Mobile upgrade and synchronization does not fix the issue we can run a remote diagnostic or you can run self diagnostic with instructions below. Please open a ticket for remote diagnostic. Remote diagnostic requires ISY Portal. To run self diagnostic request the Z-Wave Editor file from the ISY with the following url in a browser. Replace ipAddress with the IP Address of your ISY. http://ipAddress/rest/profiles/family/4/profile/1/download/EDITOR/EDITORS.XML Now search the page for "ZW_UNLOCK_NT". The page may contain something similar like "ZW_UNLOCK" but it is not the same editor. If "ZW_UNLOCK_NT" is not present firmware will need to be reinstalled. Tags (for future form searches): Could not get Editor Object , Cursor is empty 1
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