I have both an ISY994i Pro and Polisy.  Unfortunately I seem to be unable to remove some unused Node Servers from either ISY or Polisy.  The show as Unmanaged in Polisy and I cannot delete from ISY - receiving a Socket Time Out Error

 

Any assistance would be much appreciated.

 

Thanks

James

 

Unmanaged can mean that you have another instance Polyglot running, such as Polyglot Cloud.

10 hours ago, JHardy said:

I have both an ISY994i Pro and Polisy.  Unfortunately I seem to be unable to remove some unused Node Servers from either ISY or Polisy.  The show as Unmanaged in Polisy and I cannot delete from ISY - receiving a Socket Time Out Error

To better understand, Is this all nodeservers or some nodeservers?  Were these nodeserver previously managed by this Polisy?     

What "Unamanged" typically means is that there is a different polyglot instance managing that slot.  The ISY has 25 slots for nodeservers numbered 1-25.  Each slot could be managed by a different instance of polyglot.  Typically when we this when for example, someone has a slot(s) that is managed by cloud polyglot and they also have Polisy locally.  In that case, the cloud instance would show "unmanaged" for the slots being managed by Polisy, and conversely on the local Polisy instance you would see "unmanaged" for the slots managed by cloud polyglot.

If your instances were originally managed by the same polisy that is now showing them as unmanaged, you will likely need to delete the polyglot database manually and start over.  In any case, if you think you need to do that you should open a support ticket by emailing support@universal-devices.com for further instruction.

Thanks for the replies.  Those showing Unmanaged on the Polisy were originally managed by the same Polisy device and shown on the ISY device as node-servers.  I cannot delete them either from the ISY or Polisy.  I think I'm going to have to delete the polyglot database....carefully! Got to figure out how first!  I'll open a ticket also.

Thanks