Fri 12/31/2021 03:49:14 PM : [  4D B1 75 1]      DOF   0

Fri 12/31/2021 03:49:18 PM : [  4D B1 75 1]      DON   0

Fri 12/31/2021 03:49:28 PM : [  38 A6 8D 1]      DON   0

Fri 12/31/2021 03:49:28 PM : [  38 A6 8D 1]       ST 255

Fri 12/31/2021 03:49:33 PM : [  38 A6 8D 1]      DOF   0

Fri 12/31/2021 03:49:33 PM : [  38 A6 8D 1]       ST   0

 

I was originally having issues with device 38 A6 8D not showing status in the event log. I physically replaced that device with a new device 4D B1 75, and then did a "Replace Device". It still wasn't reporting status, So I performed a "Restore Device", and eventually I deleted and added the device, but still but the new device is still not sending status. I installed the original device in a location that is literally less than 4' from it's original location, and it is now sending status updates. The device is located in the master bath in a double-gang box with another insteon device, and within a 9' radius of 10 other devices. I have 26 Switchlincs, and 17 Keypadlincs, and I am not having any issues with any other devices.

I just can't see this being an issue with the physical location of the device, but I am at a loss as to what else it could be.

 

PLM Version 9E

What type of device is it?

Is it a dual band device?

What type of load is connected to the device?

2477D Dual Band SwitchLinc Dimmer v.45
Lighting load with 110v LED bulbs

2 hours ago, Matt M said:

2477D Dual Band SwitchLinc Dimmer v.45
Lighting load with 110v LED bulbs

If you manually turn the switch on and off does the status show in the ISY?

Try disconnecting the load from the switch and see if the status displays. 
It's possible that the driver circuit in the bulb(s) could be creating noise on the powerline that's interfering with the Insteon signal.

18 hours ago, Techman said:

If you manually turn the switch on and off does the status show in the ISY?

Manually turning the switch on and off does not report status, however turning it on and off from the admin console does. I can't turn the switch on from the admin console, but fast on, fast off, and off do work.

 

18 hours ago, Techman said:

Try disconnecting the load from the switch and see if the status displays. 
It's possible that the driver circuit in the bulb(s) could be creating noise on the powerline that's interfering with the Insteon signal.

I tried this by unscrewing the bulbs, and it did not make a difference.

I appreciate your responses, and am hoping that you will be able to help me get this working.

I would try a factory reset (followed by restore device).

1 hour ago, Matt M said:

Manually turning the switch on and off does not report status, however turning it on and off from the admin console does. I can't turn the switch on from the admin console, but fast on, fast off, and off do work.

 

I tried this by unscrewing the bulbs, and it did not make a difference.

I appreciate your responses and am hoping that you will be able to help me get this working.

It sounds like the link tables may be corrupted. Right click on the device in the admin console, then click on diagnostics | show device link tables. 

After the window populates click on compare to see if you have any mismatched links

 

3 hours ago, gzahar said:

I would try a factory reset (followed by restore device).

No change, still not updating status.

2 hours ago, Techman said:

It sounds like the link tables may be corrupted. Right click on the device in the admin console, then click on diagnostics | show device link tables. 

After the window populates click on compare to see if you have any mismatched links

 

I did post these in my first post, but I did it again and there are still no mismatched links.

2 hours ago, Matt M said:

I did post these in my first post, but I did it again and there are still no mismatched links.

You mentioned that the status doesn't display in the event log, does it display correctly in the device window of the admin console?

The only option left that I can think of would be to upgrade the ISY firmware and UI to the current release which is 5.3.4.  It's possible that your current version doesn't fully support the device.

I just read from the top down... this sounds like nothing more than a noise/signal sucker issue to me.  

All my wired devices are dual band... doesn't matter i can have conditions that prevent signals from getting through.  thankfully it doesn't happan often anymore.   We used to have a counter top deep fryer that just being plugged in would bring Insteon in half the house to it's knees.  Bought some LED bulbs once the reaked havoc on all nearby items... didn't take me long to figure it out because it was the only thing "new" at that time.  Also remember a semi recent case of someone elses where it was a drill or tool charger in the garage.

Probably a long shot but have you tried a phase coupler?

20 minutes ago, PatPend said:

Probably a long shot but have you tried a phase coupler?

Dual band devices generally handle phase coupling.

When searching for the noise or signal sucker on a location that used to work and just started having issues,  the first question to answer is what's different or new since this location last worked.  Almost anything new that plugs in, I immediately test to see if it causes Insteon interference-- a new device or bulb is suspect until proven innocent.  The technique then becomes more invasive, turning off breakers and/or unplugging/unscrewing things until the culprit is located.

One other possibility is that the other Insteon device in the 2 gang box could be interfering with your switch. Pull out the set button on the other device to see it that makes a difference.

 

Following up on this:

I added the device to a scene all by itself, made no other changes, and now the status is reporting correctly. This makes no sense to me, but hopefully it will to you guys. It's working, so I'm happy. ?

28 minutes ago, Matt M said:

Following up on this:

I added the device to a scene all by itself, made no other changes, and now the status is reporting correctly. This makes no sense to me, but hopefully it will to you guys. It's working, so I'm happy. ?

Write a dummy scene to your device would have rewritten the link table in the device, correcting some lost links. A simple Restore, from the admin console, would have likely done the same correction. You likely have bad comms to this device and a damaged link table inside the device.

Try removing the scene and see what happens.

Edited January 8, 20223 yr by larryllix

You are correct, I removed the scene, and the device continues to report status as it should.