unable to uninstall the climate module (4.9 Firmware)

[matt.york]

I have been unable to uninstall the climate module

Would you like to proceed with the following module actions?
Climate Module [21020]--To Be Uninstalled
Yes   No
I click yes
I get

Subscriber didn't reply to event 1

[33]

or I get

request failed

[matt.york]

I also got this

Subscriber didn't reply to event 1

[36]

 

I am trying to install a recently purchased Portal Module but I am not being " prompted to install your purchased module", perhaps because the climate module is interfering.

 

[MrBill]

@matt.york You may want to just open a ticket for that issue, email support@universal-devices.com

Climate is deprecated, they may need to delete it from your account.

Include your portal login name and your ISY's UUID in the email.