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Migrated to Polisy. Cloud AC login stuck on 'Starting Subscription'

SSamuels
in IoX Support

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Posted

Back at the onion.

My ISY Portal --> Select Tool --> Information --> ISY Portal Access License shows two entries (see screenshot attached). I recently migrated from ISY994 to Polisy.

 

When ISY Finder is displayed I have two Polisy entries:

·         One local on my LAN – This works perfectly

·         One ‘cloud’ with a my.isy.io URL – On this one when I launch Admin Console (Cloud), It Initializes, then gets stuck on ‘Starting Subscription’

 

I am inferring that the Cloud AC cannot successfully connect to Polyglot that is now on my Polisy - But this is a guess.

 

Appreciate any ideas.

ISY Portal Access License.png

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