Cannot run Admin Console from ISY994i

[jjc60631]

I have a new (to me) ISY994i device. I can find it on my network and login to it. I cannot run Admin Console from it as it keeps asking for Java2+. I have upgraded to the latest version of Java I can find but still doesn't work. Any thoughts??

[kzboray]

@jjc60631 Here's a link to the correct Java. I'd uninstall what you  have now and install this instead. Most of the time the problem is simply the incorrect version of Java.

https://java.com/en/download/

Alternatively you may need to increase the available memory for Java applications. While it lists this as a fix for speed, it has also been shown to help with odd Java errors.

Java runtime memory (when Admin Console is very slow to respond)

-      If the admin console is slow to respond, it is likely you need to increase the amount of memory allocated to the Java runtime (JRE).

-      Open the Java Control Panel, select Java tab, press View button, then add or modify the Runtime Parameter -Xmx to the following:

o   -Xmx512m or -Xmx1024m (Preferred)

-      Press Ok to close the window, then Press Apply to save the changes

Edited March 14, 2022 by kzboray

[jjc60631]

Thanks for the help!

I've taken all your steps and suggestions. I am now running Java ver 8 update 321 (build 1.8.0_321-b07). Still getting same error. I'm using Chrome browser and upped the memory allocation to -Xmx1024m as suggested (tried both actually).

[jjc60631]

Update: I've also tried running in FireFox and Edge browsers. Neither work. I am not finding the Java plug-in activated and I cannot figure how to do that.

[Javi]

See download link for ISY Launcher to launch the Admin Console

https://wiki.universal-devices.com/index.php?title=Main_Page#Quick_Start_Guides

[kzboray]

@jjc60631 OK Make sure to clear your java cache after that the only thing I can think of is antivirus or windows defender  blocking the launcher. I've never heard of that, but there is always a first.

[MrBill]

To tie a few concepts together here:

@jjc60631 you now have the correct java, however

12 hours ago, jjc60631 said:

I am not finding the Java plug-in activated and I cannot figure how to do that.

browsers no longer run allow java to run directly from the browser.  to use admin.jnlp you need to download it and run it by double clicking it...

HOWEVER.... that's not the preferred method anymore (except it might be if you're using a Mac).... windows users should instead install the ISY Launcher, see the link provided by @Javi above.  The ISY Launcher is delivered in a file named start.jnlp the first time it is run (by double clicking the file) it will install an icon on your desktop named ISY Launcher going forward simply use that icon to launch the admin console.

[jjc60631]

Mr Bill, thanks! I was able to get that to work!

Now if I can only get it to connect to my PLM...

Thank you all!

[MrBill]

2 minutes ago, jjc60631 said:

Now if I can only get it to connect to my PLM..

The PLM must be plugged into power first, wait 30 seconds, then plug in the ISY.