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Can I De-Register Previous Owner


Roccodaddz

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I just purchased an isy994i via Facebook Marketplace. I can connect to it but it's showing the previous owner as registered in Portal and myself as waiting for approval.

I've tried to contact the seller without success. Is there anyway to get the original owner de-registered?

Thanks,

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Since the ISY994i has been officially discontinued and support time is now limited. Not to sure what you may get done. https://www.universal-devices.com/byebye994/

https://wiki.universal-devices.com/index.php?title=Main_Page#ISY_Portal:_Integration_with_Amazon_Echo/Google_Home/IFTTT

https://www.universal-devices.com/

https://wiki.universal-devices.com/index.php?title=Main_Page

Edited by Brian H
Add portal link
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3 hours ago, Roccodaddz said:

I just purchased an isy994i via Facebook Marketplace. I can connect to it but it's showing the previous owner as registered in Portal and myself as waiting for approval.

I've tried to contact the seller without success. Is there anyway to get the original owner de-registered?

Thanks,

open a ticket, including the UUID number of the ISY.  https://www.universal-devices.com/my-tickets/

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