Hello,

My connection still going Restarting Connection then Disconnected with Error 404. The connection to the portal is Online and if I manually refresh the system, the refresh works. But if I go to my favorites, I have to access one by one in order to see their actual state.

The ISY was restarted and I logged out from the UD Mobile app and log back in with the same result. Any idea?

Hi @fustesj99,

Please go to Settings-Tab > Systems > Your System Name.  When this screen is opened it will run diagnostic on portal connections.  Do you get an error?  If the app prompts to synchronized please cancel then press the Test Remote Connection button at the bottom of Remote Connection Settings.  Do you get an error here?

Hi Javi,

Thanks for the quick response. No error on any of the two options. The test remote connection succesfully passed..

I checked in my home network and outside using my cel data with the same Error 404.

What is the hardware and firmware?   Did this start after a firmware upgrade?

ISY994i with 5.34 since that version was out. No failures at all, only that issue with the UD mobile since yesterday around 4pm.

Hi Javi,

Found the issue, my network firewall was monitoring the ISY994i and apparently they applied a new FW which started to caused that behavior.

Sorry for the inconvenience, and thanks for your immediate assistance as always....