Hello everyone,

We will have a maintenance this Friday 03-24-2023 at 5:00 AM Pacific time which will last about 1 hour. During this period, your ISY will disconnect for a few brief moments.

The purpose is to prepare for an upcoming new feature: PG3 remote access.

Benoit

On 3/21/2023 at 4:47 PM, bmercier said:

Hello everyone,

We will have a maintenance this Friday 03-24-2023 at 5:00 AM Pacific time which will last about 1 hour. During this period, your ISY will disconnect for a few brief moments.

The purpose is to prepare for an upcoming new feature: PG3 remote access.

Benoit

Maintenance is now completed.

EDIT:

This update is in preparation of PG3 remote access. One of the thing that it does, is provision access to AWS IoT Core. The reboot is a sign that provisioning went successfully.

We are noticing an issue currently, several eisy's keep losing their connection and reconnecting. This is currently under investigation. 

 

Benoit

Here's more details.

PG3 remote access will work with the help of a permanent connection to AWS IoT Core.

The feature this morning included 3 things:

1. Determine if the eisy firmware supports PG3 remote access and if it is already configured
2. Auto-Provision the connection to AWS IoT Core
3. Auto-Deprovision the connection to AWS IoT Core if the license expires

This morning, all eisy's at 5.5.9 were auto-provisioned. This process involves a reboot on eisy, which some of you noticed. For most of you, the update went quite well.

However, we noticed that a small number of eisy started to lose their connection to portal every minutes or so, and this seems to correlate with the time they were automatically-provisioned. In addition, manual deprovisioning did not help.

Therefore we are planning to rollback and disable the Auto-Provisioning on Monday. Separate post to follow.

If you are experiencing connectivity problem with portal, please open a ticket. We will need to see logs to find the root cause. Thanks in advance for your help.