Jump to content
View in the app

A better way to browse. Learn more.

Universal Devices Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Portal maintenance - 03-24-2023

Featured Replies

Posted

Hello everyone,

We will have a maintenance this Friday 03-24-2023 at 5:00 AM Pacific time which will last about 1 hour. During this period, your ISY will disconnect for a few brief moments.

The purpose is to prepare for an upcoming new feature: PG3 remote access.

Benoit

  • Author
On 3/21/2023 at 4:47 PM, bmercier said:

Hello everyone,

We will have a maintenance this Friday 03-24-2023 at 5:00 AM Pacific time which will last about 1 hour. During this period, your ISY will disconnect for a few brief moments.

The purpose is to prepare for an upcoming new feature: PG3 remote access.

Benoit

Maintenance is now completed.

EDIT:

This update is in preparation of PG3 remote access. One of the thing that it does, is provision access to AWS IoT Core. The reboot is a sign that provisioning went successfully.

We are noticing an issue currently, several eisy's keep losing their connection and reconnecting. This is currently under investigation. 

 

Benoit

  • Author

Here's more details.

PG3 remote access will work with the help of a permanent connection to AWS IoT Core.

The feature this morning included 3 things:

  1. Determine if the eisy firmware supports PG3 remote access and if it is already configured
  2. Auto-Provision the connection to AWS IoT Core
  3. Auto-Deprovision the connection to AWS IoT Core if the license expires

This morning, all eisy's at 5.5.9 were auto-provisioned. This process involves a reboot on eisy, which some of you noticed. For most of you, the update went quite well.

However, we noticed that a small number of eisy started to lose their connection to portal every minutes or so, and this seems to correlate with the time they were automatically-provisioned. In addition, manual deprovisioning did not help.

Therefore we are planning to rollback and disable the Auto-Provisioning on Monday. Separate post to follow.

If you are experiencing connectivity problem with portal, please open a ticket. We will need to see logs to find the root cause. Thanks in advance for your help.

Guest
This topic is now closed to further replies.

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.