2420m - cannot add.

[MarkJames]

OK.. I'm stumped.

 

I have 5 2420m's already so I'm no stranger to them. I'm trying to add 2 new ones but can't get either one to add into ISY. I keep getting errors.

 

First things first... I'm on 2.7.12

 

I notice that when adding a 2420m ISY does not prompt you to put the device into linking mode. I assume it has to be so I put it in by holding the button 5 seconds till it starts slow flashing. To be on the safe side I've tried adding it without putting into linking mode but then I get the 'failed to write high water mark' error instead.

 

So... I put it in linking mode, bring up the add insteon device dialog, put in a name, add the address (there are no 0's or O's - it's 13.EF.36), and select 2420m from the dropdown box. ISY goes out to add it but fails with node not added - failed restoring device.

 

I've factory reset the 2420's, though they're new.

I've backed up my system and reinstalled 2.7.12 in case something got corrupt

I've removed all the access points in my house except for the one right beside me and the 2420

I've deleted my java cache

I've confirmed that it's 2.7.12 from the help->about box

 

 

Now I"m not sure that this is only related to the motion sensors. Yesterday I was trying to add in a couple of old KPL's in a seldom used area. They wouldn't add - same error - node not added - failed restoring device. I chalked this up to these KPL's possibly being faulty as they were in my 'spare parts' drawer.

 

mark

[Sub-Routine]

Hi Mark,

 

First check that you have Link Management | Advanced Configuration set to Automatic. Also note the battery must be in the MS for ~5 minutes before linking.

 

How many devices + scenes do you have? If you have reached the 300 limit of the standard ISY you will need to upgrade to the Pro.

 

Rand

[MarkJames]

is that combined total of devices + scenes?

 

I just checked this with a new switchlinc dimmer - same error - so it's not the 2420s or anything to do with them.

 

I have roughly 100 -110 devices not including access points (, remotelincs (3) and 2420s (5 with 2 more pending) - about 70 scenes.

 

I think the problem is my PLM Link table count. I just checked it and it's over 800 - I gave up waiting for the final count

 

I'm not sure why it popped up so high... it was down in the 300's till I added homeseer to my system. I'm running it on a dedicated machine with the ultram1g plugin, the isy plugin, and the weatherbug plugin. Homeseer should not have created PLM entries, though, should it?

 

mark

[Sub-Routine]

Yes, devices + scenes. With that many devices I would expect ~800 links in the PLM. Keep in mind each KPL is 5 or 8 nodes, RemoteLinc = 6, motion sensor = 3, etc.

Do you have the 2412 or the 2413?

 

You can upgrade to Pro through Help | Purchase Modules. It is $30US and should install automatically.

 

Rand

[MarkJames]

Well spank my *** and call me Sally - that worked.

 

$30 later I've now got a couple of shiny new toys to play with.

 

Much thanks

 

mark

[Sub-Routine]

I could call you Sally, but the other part isn't going to happen

 

We usually recommend the Pro for an installation with 70 or more devices.

 

Rand

[MarkJames]

I could call you Sally, but the other part isn't going to happen

 

I'll try and hide my disappointment - but it'll be tough!