isy-99i admin console loses all device status after logon

[fgallina]

Hi,

 

My isy-99i seems to be having some communication issues. Devices in the house are basically working, although sometimes unresponsive, but I'm seeing some strange behavior when I bring up the administrative console.

 

When I first enter my password, devices and scenes all show the proper icons, and I can get to all of the menus. Then, after about 5-10 seconds, all of the icons turn to exclamation points, and I can only get to the file menu.

 

I'm running firmware version 2.7.6, and I can't upgrade, because I get a message saying that the ISY refused the the program update.

 

Everything used to work fine, but I haven't logged into the admin console for a while, so I don't really know how long this has been happening, or what could have changed. Like I said, devices have been acting non-responsive sometimes, but I don't know why. I've tried rebooting but that doesn't seem to help. Thanks.

[Sub-Routine]

Hi fgallina,

 

This is usually associated with your firewall software. Can you save programs?

 

What firewall software are you using? Can you make an exception for the ISY?

 

Rand

 

Hi,

 

My isy-99i seems to be having some communication issues. Devices in the house are basically working, although sometimes unresponsive, but I'm seeing some strange behavior when I bring up the administrative console.

 

When I first enter my password, devices and scenes all show the proper icons, and I can get to all of the menus. Then, after about 5-10 seconds, all of the icons turn to exclamation points, and I can only get to the file menu.

 

I'm running firmware version 2.7.6, and I can't upgrade, because I get a message saying that the ISY refused the the program update.

 

Everything used to work fine, but I haven't logged into the admin console for a while, so I don't really know how long this has been happening, or what could have changed. Like I said, devices have been acting non-responsive sometimes, but I don't know why. I've tried rebooting but that doesn't seem to help. Thanks.

[fgallina]

Hi Rand,

 

I was able to save programs, etc, but I'm no longer able to do much due to this issue. I don't have firewall software running on my pc, just my router. Are there ports I need to forward on my router to use the ISY on the local network?

 

THanks,

 

Frank

[Sub-Routine]

Hello Frank,

 

No, there are no ports you need to forward on the router. If you don't have any firewall software then I suspect a network issue. Do the Mem and Error LEDs on the ISY ever blink?

 

Hi Rand,

 

I was able to save programs, etc, but I'm no longer able to do much due to this issue. I don't have firewall software running on my pc, just my router. Are there ports I need to forward on my router to use the ISY on the local network?

 

THanks,

 

Frank

[fgallina]

I've never noticed the error light blinking, but I've never paid attention. The mem light blinks sometimes when I turn lights on or off, but I'm not sure about other times.

 

Could this be caused due to a problem with the plm module?

[Sub-Routine]

Is the ISY connected directly to the router? Some switches are known to cause issues like this. What router do you have?

[fgallina]

I do have it going through a switch, but I tried plugging directly into my router as well (linksys wrt54g) and it didn't help.

[fgallina]

I just tried removing all devices from the network but the isy and my computer, and put the isy in the dmz...still not working. Am I wrong in thinking something might be broken? I would try and reset the isy to factory defaults, but I can't even back anything up in the current state. Any more suggestions?

 

Thanks,

 

Frank

[fgallina]

Ok, I think I figured out what the problem is. It seems to be related to Java versions, because when I tried on another computer it worked fine. I was able to upgrade the isy firmware, and then the problem went away, so I assume enhancements were made to better deal with the newer Java version. Anyway, thanks for the help!

 

Frank