Unable to add keypadlink (8 button) device to my isy994i

[Florida Joel]

I recently upgraded the firmware on my ISY994i from 4.9.0 to 5.3.4.

Everything was working fine until I tried to replace a broken 6 button keypad with an 8-button keypad.  I keep getting the error message saying there is a problem with the insteon engine.  I have madee sure my java is up to date and have cleared the java cache including the applications and programs.

I would very much appreciate any help you can give me.  Thank you  

[Techman]

When you use the "replace with" function, for an Insteon device it must be like for like, i.e. 6 button with a 6 button.

You'll need to install the 8 button as a new device and delete the 6 button from the ISY.

Any programs, and scenes that were used by the 6 button KPL will have to be reprogrammed to include the new 8 button KPL.

[Jimini]

I only have 8-button remotes so couldn’t say for sure but the suggestion to install the 8-button device was going to me my suggestion before I saw it given by someone else.  Some changes like 6 to 8 can be painful.  

[Florida Joel]

Thanks for the response.  I did delete the 6 button and was trying to add the 8 button.  I kept getting the insteon engine error.

[Techman]

The error you're getting is usually caused by one of two things, poor communications between the device and the PLM or you entered an incorrect 6 digit address. It's easy to misread 8 and B, D and 0, etc.

[Florida Joel]

Thanks to all who responded to my inquiry.  The situation is now resolved and the new keypadlinc is working correctly.

thanks