Open/Close sensor status goes blank after a while

[Andy P]

Since the demise of the MyQ nodeserver due to being locked out of the API, I installed new Triggerlinc 2843-222 Open/Close Sensors (V43) on my garage doors. I already have a bunch of them on other doors. Install went fine, there are plenty of other insteon devices in the garage so no problem with communication.

What I don't understand is why the status in the admin console goes from On or Off to blank after a number of hours. (EISY v5.7.1) In the latest case, the door opened at 11:43 am, closed at 11:44am and i received a heartbeat at 6:05pm - I see all that in the log. The admin console showed the door as closed (off) most of the day, but in the evening I noticed the status was blank. In fact, three of my open/close sensors then had gone blank. There is no indication in the log of why they would go blank. A bunch of the other open/close sensors still show Off so it doesn't happen to all of them.

SO they have fresh batteries and good communication and I am receiving a heatbeat, but the status disappears. Any clue what is going on and how to avoid the status going blank?

Just to add - I did not restart the EISY or IOX during this time, I know there is a blank status until the first event gets reported.

Thanks, Andy

Edited December 12, 2023 by Andy P

[Techman]

Are your eisy firmware and UI the same version?

Try putting the sensor into the linking mode, then do a restore device.

[Andy P]

Both eisy and firmware are at the same level. They haven't gone blank in a while so I have been waiting to do the restore device sinceI  wanted to determine if there is some pattern.

Thanks