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Getting error when selecting My Notifications in UD Mobile


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Posted

Getting the following error when selecting My Notifications in UD Mobile. I open the app and select "My Home Connected" then select "My Notifications" it returns:  {Successful":false,"errorCode"404,"errorName":"errorMessage":" This uuid is not an eisy uuid":"data":null} .404. I have verified my EISY UUID in portal. app version 1.1.53 also had the error with app version 1.1.41.

Thank you

Screenshot_20240118-153850_UD Mobile.jpg

Posted

We think this could be due to conflicting accounts (UDM/PG3) and/or PG3 having more than one system attached.

Please open a ticket as we need your UUID to investigate further. 

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