Aeotec Door Window Sensor on Eisy - pairs but empty boxes

[glacier991]

I had in place an Aeotec Door Window sensor 6, that worked with ISY. When I installed my eisy (a new new install no migration) and it came time to include it into my eisy network, I found it would pair, but gave me a bunch of nodes with empty boxes- with the exception of wake up, which shows "true".

After doing some searching and reading, it seemed like maybe the z-wave system it uses was not compatible with the new Z wave standards used by eisy in their Z Matter dongle. Figuring that upgrading to ver 7 would solve that problem, I went ahead and purchased the same sensor in ver 7.

Alas same problem. (Which if I can solve it might give me back the old sensor which I can readily use.

Oh and, for the record I excluded both devices in the set up processes (even the new one) and then included them. I tried synchronizing them and updating etc, usually resulting in losing most nodes but one.

Are these supported and/or any suggestions on their proper and compete inclusion. I an just feet away from the ZMatter dongle as I pair, so it is not a distance problem, unless one can be TOO close.

[Techman]

The node status windows in the Polisy/EISY won't show data until the device's node status changes. 

Both the sensor 6 and 7 should be completely compatible with the zmatter dongle.

Note: check the device suport notes as you may have to change a device paramater. 

Edited January 31 by Techman

[glacier991]

That was it, for the new device anyway, I will revisit my old 6. Appreciate the info. I learn something every day.

[glacier991]

Where might I locate the device support notes?  ... search is not helping.

[Techman]

Link for the manuals

Door / Window Sensor 6 : Aeotec Help Desk (freshdesk.com)

[glacier991]

I  had just found that, felt kinda silly... thanks though!!!  

You are a great help!!