IOX finder- Not found

[gschoffstall]

Gentlemen, After my EISY system was up and running, it spontaneously stopped talking to me through the Admin Console. The portal works fine. All my devices do communicate. All my programs run as expected. BUT, the IOX launcher does not find the IOX. I cleared the Java cache (files) and downloaded a new start file, creating a new launcher. No good. I went on the portal, selected Maintenance> upgrade packages, rebooted. then I repeated the clear cache on Java loaded ANOTHER start file. Same result IOX Finder Not Found. Again the thing is communicating through the portal, but it won't cooperate with the Admin Console. I tried adding in the IP addresses - internal, external, and internet. It told me the addresses were invalid. I also power cycled both the PLM and EISY. Also, when I plug in the internet access to a browser, I get this: This XML file does not appear to have any style information associated with it. The document tree is shown below. What am I doing wrong?

Edited October 28 by gschoffstall
additional information

[Techman]

When you cleared your java cache did you check all 3 boxes which would have deleted the IoX Launcher from your desktop.

Are you on Windows or a MAC?

[dbwarner5]

I have found that sometimes the AC Finder can be really really slow in "finding" my eisy, even if I put in the address manually.. 

One thing you may try is to put this into a browser: http://192.168.xx.xx:8080/admin.jnlp where the 192.... is the INTERNAL address of your eisy. 

This will download a file called admin.jnlp. Clicking on this downloaded file should open you up immediately to the login for your Esiy. 

[gschoffstall]

Yes, I checked all 3 boxes. I am running Windows 10 and the Duck Duck Go browser, but I have Chrome, Firefox, and Edge installed for options. Since I posted, I have uninstalled Java, deleted all copies of start.jnlp, re-installed Java, cleared cache (3 files) again and downloaded a new start.jnlp file. Same result.

[dbwarner5]

@gschoffstall  try this and seeif you get anything.

6 minutes ago, dbwarner5 said:

I have found that sometimes the AC Finder can be really really slow in "finding" my eisy, even if I put in the address manually.. 

One thing you may try is to put this into a browser: http://192.168.xx.xx:8080/admin.jnlp where the 192.... is the INTERNAL address of your eisy. 

This will download a file called admin.jnlp. Clicking on this downloaded file should open you up immediately to the login for your Esiy. 

 

[gschoffstall]

YAY!! That worked. Thank you. When the console opened up from your supplied address, I went back to the IOX launcher. When I added the port 8080 to the launcher address, it also worked.

[dbwarner5]

@gschoffstall I keep both the admin.jnlp and the start.jnlp on my desktop. When I am local, I only use the admin shortcut as it is so fast to open up the login page. 

I use start when I am traveling and need to use the portal route instead. 

[gschoffstall]

Sounds like a plan! Thanks again for the help.