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Cannot determine device link table address


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I have seen other posts on this topic and the solution was having a range extender or Dual Band device nearby.  This is a 2474DWH and I am getting the Cannot determine device link table address when I go to add the device.  When I do automatic or manual add the device type is detected almost instantly.  I have a 2477D Dual Band switch that is about 5 feet away in the same room and also put a range extender within 2 feet.  At a loss...any suggestions on how to troubleshoot?

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"Cannot determine Insteon engine" means that the PLM is unable to communicate with the device. 

The error is usually caused by either entering the incorrect device address during linking or poor comunications between the controller and the device.

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Automatic and manually adding the module. It is found but then Cannot determine device link table address is reported.

I would also say double check the six digit module address.

The 2474DWH is an RF only module but with all the RF capable devices close by. I don't think it would be a distance thing.

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