MGustin Posted November 5 Posted November 5 I have seen other posts on this topic and the solution was having a range extender or Dual Band device nearby. This is a 2474DWH and I am getting the Cannot determine device link table address when I go to add the device. When I do automatic or manual add the device type is detected almost instantly. I have a 2477D Dual Band switch that is about 5 feet away in the same room and also put a range extender within 2 feet. At a loss...any suggestions on how to troubleshoot? Quote
Techman Posted November 5 Posted November 5 "Cannot determine Insteon engine" means that the PLM is unable to communicate with the device. The error is usually caused by either entering the incorrect device address during linking or poor comunications between the controller and the device. Quote
Brian H Posted November 5 Posted November 5 Automatic and manually adding the module. It is found but then Cannot determine device link table address is reported. I would also say double check the six digit module address. The 2474DWH is an RF only module but with all the RF capable devices close by. I don't think it would be a distance thing. Quote
MGustin Posted November 6 Author Posted November 6 (edited) It isn't a case of it not finding it - it has always done that and identified it as the correct model. It did toss the link table error when I posted this. I did enter manually and automatically. About 30 min after posting the first post I tried adding it again and it did add. Now if you try to put in any scene it does not write and fails. When you write the changes I get the bellow error but can turn it on and off from UDM without any issues. Edited November 6 by MGustin Quote
paulbates Posted November 6 Posted November 6 Did you factory reset it? Try that and a restore device Quote
MGustin Posted November 6 Author Posted November 6 Brand new device, but yes - did to a factory reset. Quote
ELA Posted November 6 Posted November 6 A two wire device gets its power through its load. What type is the load and how many watts? If low wattage (25Watt minimum) Can you change the load to a higher wattage as a test? Capture a query of the device on level 3 comms viewer. Then capture a write changes comms on level 3. Quote
MGustin Posted November 6 Author Posted November 6 Load is approximately 75W. Query Log: Wed 11/06/2024 05:20:43 PM : [INST-TX-I1 ] 02 62 70 D1 82 0F 19 00 Wed 11/06/2024 05:20:43 PM : [INST-ACK ] 02 62 70.D1.82 0F 19 00 06 LTSREQ (LIGHT) Wed 11/06/2024 05:20:44 PM : [INST-SRX ] 02 50 70.D1.82 43.A7.42 2B 03 00 (00) Wed 11/06/2024 05:20:44 PM : [Std-Direct Ack] 70.D1.82-->ISY/PLM Group=0, Max Hops=3, Hops Left=2 Wed 11/06/2024 05:20:44 PM : [D2D EVENT ] Event [70 D1 82 1] [ST] [0] uom=100 prec=0 Wed 11/06/2024 05:20:44 PM : [70 D1 82 1 ] ST 0 (uom=100 prec=0) Wed 11/06/2024 05:20:44 PM : [D2D EVENT ] Event [70 D1 82 1] [OL] [255] uom=100 prec=0 Wed 11/06/2024 05:20:44 PM : [70 D1 82 1 ] OL 255 (uom=100 prec=0) Wed 11/06/2024 05:20:44 PM : [D2D EVENT ] Event [70 D1 82 1] [RR] [31] uom=25 prec=0 Wed 11/06/2024 05:20:44 PM : [70 D1 82 1 ] RR 31 (uom=25 prec=0) Write: Wed 11/06/2024 05:21:51 PM : [70 D1 82 1 ] Link 1 : 0FF0 [E20143A742010001] Writing [E20143A742010001] Wed 11/06/2024 05:21:51 PM : [INST-TX-I2CS] 02 62 70 D1 82 1F 2F 00 00 02 0F F7 08 E2 01 43 A7 42 01 00 01 B0 Wed 11/06/2024 05:21:51 PM : [INST-ACK ] 02 62 70.D1.82 1F 2F 00 00 02 0F F7 08 E2 01 43 A7 42 01 00 01 B0 06 (00) Wed 11/06/2024 05:22:00 PM : [INST-TX-I2CS] 02 62 70 D1 82 1F 2F 00 00 02 0F F7 08 E2 01 43 A7 42 01 00 01 B0 Wed 11/06/2024 05:22:00 PM : [INST-ACK ] 02 62 70.D1.82 1F 2F 00 00 02 0F F7 08 E2 01 43 A7 42 01 00 01 B0 06 (00) Wed 11/06/2024 05:22:09 PM : [INST-TX-I2CS] 02 62 70 D1 82 1F 2F 00 00 02 0F F7 08 E2 01 43 A7 42 01 00 01 B0 Wed 11/06/2024 05:22:09 PM : [INST-ACK ] 02 62 70.D1.82 1F 2F 00 00 02 0F F7 08 E2 01 43 A7 42 01 00 01 B0 06 (00) Wed 11/06/2024 05:22:13 PM : [70 D1 82 1 ] Link 1 : 0FF0 [E20143A742010001] *Failed Writing [E20143A742010001] Wed 11/06/2024 05:22:13 PM : [70 D1 82 1 ] Memory : Write dbAddr=0x0032 [FF] cmd1=0x2E cmd2=0x00 Wed 11/06/2024 05:22:13 PM : [INST-TX-I2CS] 02 62 70 D1 82 1F 2E 00 01 06 FF 00 00 00 00 00 00 00 00 00 00 CC Wed 11/06/2024 05:22:13 PM : [INST-ACK ] 02 62 70.D1.82 1F 2E 00 01 06 FF 00 00 00 00 00 00 00 00 00 00 CC 06 (00) Wed 11/06/2024 05:22:21 PM : [INST-TX-I2CS] 02 62 70 D1 82 1F 2E 00 01 06 FF 00 00 00 00 00 00 00 00 00 00 CC Wed 11/06/2024 05:22:22 PM : [INST-ACK ] 02 62 70.D1.82 1F 2E 00 01 06 FF 00 00 00 00 00 00 00 00 00 00 CC 06 (00) Wed 11/06/2024 05:22:30 PM : [INST-TX-I2CS] 02 62 70 D1 82 1F 2E 00 01 06 FF 00 00 00 00 00 00 00 00 00 00 CC Wed 11/06/2024 05:22:31 PM : [INST-ACK ] 02 62 70.D1.82 1F 2E 00 01 06 FF 00 00 00 00 00 00 00 00 00 00 CC 06 (00) Wed 11/06/2024 05:22:34 PM : [70 D1 82 1 ] Memory : Write dbAddr=0x0032 [FF] cmd1=0x2E cmd2=0x00 - Failed Wed 11/06/2024 05:22:34 PM : [D2D EVENT ] Event [70 D1 82 1] [ERR] [1] uom=0 prec=-1 Wed 11/06/2024 05:22:35 PM : [70 D1 82 1 ] ERR 1 Wed 11/06/2024 05:22:36 PM : [D2D EVENT ] Event [n014_335688] [DISTANC] [6] uom=116 prec=1 Wed 11/06/2024 05:22:36 PM : [n014_335688 ] DISTANC 6 (uom=116 prec=1) Wed 11/06/2024 05:22:36 PM : [D2D EVENT ] Event [n014_335688] [CLIHUM] [8348] uom=22 prec=2 Wed 11/06/2024 05:22:36 PM : [n014_335688 ] CLIHUM 8348 (uom=22 prec=2) Wed 11/06/2024 05:22:36 PM : [D2D EVENT ] Event [n014_335688] [BATLVL] [2531] uom=72 prec=3 Wed 11/06/2024 05:22:36 PM : [n014_335688 ] BATLVL 2531 (uom=72 prec=3) Quote
Brian H Posted November 7 Posted November 7 In the writes section. The PLM send you a [INST-ACK]. So the PLM indicated the command was valid and sent the message. But their is no [INST-SRX] standard or [INST-ERX] extended message received back from the module in question. Though in the Query it is sending data back. So you have the correct Insteon ID. 62 70 D1. Have you tried a different load as a test? Quote
MGustin Posted November 7 Author Posted November 7 (edited) I just put 200 watts on it with not change. I would also note that this is replacing a very old 2474dwh that finally died. Edited November 7 by MGustin Quote
Techman Posted November 7 Posted November 7 @MGustin The 2 wire Insteon switch will not work will LED bulbs. It was designed to work only with incandescent bulbs. The led bulbs have a driver circuit which prevents the switch from receiving enough volltage to operate. A work around is to add a load resistor. 2474DWH 2 wire Switchlinc manual.pdf Quote
MGustin Posted November 7 Author Posted November 7 I don't have any LED bulbs on it all are incandescent. Quote
MGustin Posted November 8 Author Posted November 8 I think I will just give my own answer on this topic. Now that eisy supports ZigBee and zwave its time to just start saying goodbye to Insteon. Obviously, we all know about the scare we had not that long ago with them, the devices are twice or three times the price what a decent ZigBee costs (honestly, I don't know why I replaced this failing unit with another Insteon - habit I guess). I am sure some of the Insteon die-hards will read this and light me up but oh well. I'm sick of the high prices, I am sick of being charged shipping, I am sick of the quality. I have nearly 100 Insteon devices, been on the platform for a decade or so - I think that gives me the right to say I'm done with Insteon. As these things die and trust me they will die, anyone that owns Insteon knows that, I will replace with something else. Quote
ELA Posted November 8 Posted November 8 16 hours ago, MGustin said: I think I will just give my own answer on this topic. I'm done with Insteon. I will replace with something else. Moderator, Please mark this thread as "Solved by MGustin" 1 Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.