I replaced a few Insteon switches that had burned out but when I went to start linking them, the EISY wont run the link management tool.

I then tried controlling some switches from the administrative console and I get "Request Failed"

Then I got this:

Never seen this before.

 

What is going on?!?

here is what i'm running:

Can you look under Tools>Diagnostics>PLM Info/Status? What does it say?

not connected!

There's a couple of things to look at

• How old is the plm? Post the 4 numbers on the white sticker on the back of you don't know the year you bought it. Is the LED by the set button lit? It should be.
• If that checks out or the plm is new: when I first set up my eisy that happened to me and I had to restart eisy several times. Then it was good.

Edited December 22, 2024Dec 22 by paulbates

Here is a picture and the LED is lit.

do I just keep restarting the EISY?

It happened to mine when I first set it up. It took 2 or 3 times. I'd the insteon box checked in iox under config?

this?

I have restarted 3 times and still get the not connected status?

 

What about a PLM restore?

Yes, that looks right. 

There's a catch-22 with the PLM restore.... you have to be connected to do it.

Try

• powering down the eISY
• Unplug the the plm
• Unplug and firmly replug the plm's cable to the eISY on both ends
• plug the plm back in
• wait 10 seconds, the start eisy back up

Edited December 22, 2024Dec 22 by paulbates

That worked! I am connected. I replace the USB cable just to be on the safe side!

Thanks!!