autoperformance Posted January 1 Posted January 1 Hello everyone. I have an ISY1994i pro with firmware 5.0.16C. I had to do a factory reset because I was no longer able to connect via Admin Console. In short, everything returned to normal afterwards and I reinstalled my backup. However, my UD Mobile application no longer works. After doing a LOG out and LOG IN the message firmware 5.0.16 not compatible. However, I did not change the firmware or update the UD Mobile application. Has anyone had this problem? Quote
Javi Posted January 2 Posted January 2 This should still be supported, except for some features. Please share a screenshot of the error message. Quote
Techman Posted January 2 Posted January 2 @autoperformance Are your ISY994 firmware and UI the same version Quote
Raoul Duke Posted January 23 Posted January 23 On 1/1/2025 at 11:50 AM, autoperformance said: Hello everyone. I have an ISY1994i pro with firmware 5.0.16C. I had to do a factory reset because I was no longer able to connect via Admin Console. In short, everything returned to normal afterwards and I reinstalled my backup. However, my UD Mobile application no longer works. After doing a LOG out and LOG IN the message firmware 5.0.16 not compatible. However, I did not change the firmware or update the UD Mobile application. Has anyone had this problem? I just experienced the same thing, but unfortunately I am probably not going to be a great deal of help. I had to replace my phone, and when I tried UD Mobile, I had the same issue as you, same message about firmware even though nothing had changed. No problems with Admin Console, etc. The problem is, I screwed around in the UD Mobile app and somehow got it to work. I failed Troubleshooting 101 (Remember your steps.) I'm back up and running with UD Mobile, and don't know how to get it back to that error screen. I'm not exactly sure, but I think I may have pressed + to add another controller. I had to enter the local username and pw, and the next thing I knew, it was loading everything. Everything is back to the way it is, and I'm still on 5.0.16. I'm sorry I can't give you any instructions that are better than "just keep trying stuff." On 1/2/2025 at 9:15 AM, Techman said: @autoperformance Are your ISY994 firmware and UI the same version yessir Quote
Javi Posted January 23 Posted January 23 If anyone encounters this please post a screenshot so we can locate the error. My guess is there is a user setting causing the error message. Quote
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