pwmcmaho Posted 12 hours ago Posted 12 hours ago Had a PLM that bit the dust, and got a replacement ... factory reset to be clean and then did the traditional restore. twice... Am having trouble with a program that is supposed to be triggered by a combo of a variable value and switch action (aka the "keep the nighttime lights on even when you turn some of them off via another program") ... sorry for the sarcasm this evening ... Anyhow, tried troubleshooting for a bit and decided to pop into the event view to watch the coms ... and then I noticed that the event viewer is empty ... at logging level 3 it is not showing anything when buttons on remotes are pressed, KPL or switches or ... completely dumbfounded ... or maybe not enough sleep. Thoughts? Thanks! Quote
paulbates Posted 4 hours ago Posted 4 hours ago Under Tools/Diagnostics there are options to see PLM links and ISY links. Can you capture and post both of those? Quote
Brian H Posted 3 hours ago Posted 3 hours ago Restore or the replace PLM? If you did not use the replace function. All the old PLM links are in the modules and the new PLM will not see the messages sent to the old PLM. Paulbates tests will give you much needed information. If the information shows many links look at the back of the old PLM for its ID and see if the old PLM ID is in the displayed information. Quote
pwmcmaho Posted 2 hours ago Author Posted 2 hours ago 1 hour ago, paulbates said: Under Tools/Diagnostics there are options to see PLM links and ISY links. Can you capture and post both of those? I see the PLM links table, but not an ISY links option ... PLM Links Table.v5.8.4__Wed 2025.01.22 08.08.40.xml Quote
pwmcmaho Posted 2 hours ago Author Posted 2 hours ago 1 hour ago, Brian H said: Restore or the replace PLM? If you did not use the replace function. All the old PLM links are in the modules and the new PLM will not see the messages sent to the old PLM. Paulbates tests will give you much needed information. If the information shows many links look at the back of the old PLM for its ID and see if the old PLM ID is in the displayed information. I believe I did replace when I started up from scratch, however, upon looking this morning, I don't actually see a "replace" option. Sadly, I don't have the old PLM, it was sent to Insteon on RMA and then they sent me a new one ... Just for completeness, here is the About on the controller, firmware versions I'm using ... Quote
paulbates Posted 1 hour ago Posted 1 hour ago (edited) 39 minutes ago, pwmcmaho said: I see the PLM links table, but not an ISY links option ... PLM Links Table.v5.8.4__Wed 2025.01.22 08.08.40.xml 3.05 kB · 0 downloads PLM Links and iox links. Can you post those 2?. They should compare identically, or close to it. I can see only 2 links in the picture and one of the 000s. That's not good. Also, what does PLM Info/status say when you look at it? Where this could be going is that the last back-up you had, backed up a corrupted link table from a failing PLM. Do you have other, older backups? Edited 1 hour ago by paulbates Quote
pwmcmaho Posted 1 hour ago Author Posted 1 hour ago 26 minutes ago, paulbates said: PLM Links and iox links. Can you post those 2?. They should compare identically, or close to it. I can see only 2 links in the picture and one of the 000s. That's not good. Also, what does PLM Info/status say when you look at it? Where this could be going is that the last back-up you had, backed up a corrupted link table from a failing PLM. Do you have other, older backups? PLM Info/Status When I go to the IOX Links Table it wants me to chose a device: Not sure if that is what is expected or how to proceed there. As for backups ... I have a couple of older ones (from end of last year) ... which would be close to relevant, minus a few new devices I've added... Do you think doing a Restore IOX would be worth a shot? The only other thing I did last night, just to make sure all the cards are on the table was to do a "restore devices" just to make sure they were all clean ... (hoping that didn't create the problem or make it worse) ... Thanks! Quote
Techman Posted 8 minutes ago Posted 8 minutes ago @pwmcmaho When you replaced your PLM did you exactly follow the attached procedures? Is the PLM address, that's showing up in your PLM Status your new or previous PLM? Replace PLM Procedure (EISY or POLISY).pdf Quote
paulbates Posted 4 minutes ago Posted 4 minutes ago What does the plm links look like? I would pick a few wired in and plug in modules and individually right-click on them and pick "restore device" and retest devices. Did that help? Quote
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