BRMeeke Posted February 16 Posted February 16 Hi I have a new ISY994i which means that I only have a power button on the front and no lights. Looking at the back of the unit, there is only 1 RJ45 port. I seem to have lost the password for the Admin account. I had a password but it does not work anymore. A very helpful forum user provided me with instrudtions that said that I should press the Reset button on the back and that a soft reset would let me regain control of the userid/password without losing all of my work to date. I have no back up yet and am terrified of losing what I have done with the unit so far. One of the first things that I need to do is to make a backup. Can someone please help me figure this out. How do I do a soft reset of the ISY994i when I don't have a reset button while still retaining the existing device list and programs that I have created to date. Thank you for your help Brian Quote
Techman Posted February 16 Posted February 16 Reset Username and Password to Defaults Use a sharp object to push and hold in the Reset Button till the RX, TX, Mem, Error lights start blinking (every second) Continue holding for another 5 seconds till the RX, TX, Mem, Error lights turn on/off consecutively (RX -> Tx -> Mem -> Error) Release Your password will then be set to admin/admin Note: If you hold the reset button in for at least 30 seconds then a factory reset will take place. Quote
BRMeeke Posted February 17 Author Posted February 17 (edited) Thanks for the help Techman but as I said in my post, my ISY994i doesn’t have any lights or a reset button on the back. The old unit that doesn’t work anymore, had 2 RJ45 ports on the back. One for the router and the other plugged into the PLM. The unit that I have has a power button on the front and nothing more. here is a link to the device: https://www.aartech.ca/udi-eisy/universal-devices-eisy-smart-hub.html Do you have any ideas? Edited February 17 by BRMeeke Added more information Quote
Solution BRMeeke Posted February 17 Author Solution Posted February 17 Problem solved. I found some documentation online. Multi Function Button (#top) eisy's power button acts as a multifunction button Update and Upgrade All the Packages Click the button one (1) time. Please consult support before updating this route. Recommended route for updating is through Admin Console -> Configuration Tab -> "Upgrade Packages" button. NOTE: There is not a speaker on the eisy so there will not be any beeps on reboot. Go to WIFI Setup or Leave WIFI Setup mode Click the button two (2) times. Reset Credentials Click the button three (3) times This action resets the following passwords to the default (admin/admin😞 SSH ISY on eisy(IoX) Be sure to change the passwords for these access methods after you log-in again. Reset Networking Click the button four (4) times Reboot Click the button five (5) times Shutdown Click the button six (6) times Factory Reset Click the button ten (10) times Please wait 5-10 minutes after factory reset before attempting to reconnect to system. If System is not found by finder after the wait period please reboot system by clicking the button five (5) times and waiting two minutes for system to come online. Quote
Techman Posted February 17 Posted February 17 @BRMeeke What you have is an EISY not a ISY994i, thus the confusion Eisy:User Guide - Universal Devices, Inc. Wiki 1 Quote
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