Migrating from Polisy to eisy - issues with UDMobile

[joeria]

I'm at the end of a very long 9 hour migration saga and can't get past this last item.  Migrating the plugins did not work so I wound reinstalling and reconfiguring 12 plugins.  In a support conversation, the rep had me migrate licenses to get the plugins working.  Then when I got to the step to migrate UD mobile I had  could not clear the UUID since it show as expired. BTW the UD Mobile migration instructions keep referring to System under the setting tab, which doesn't exit, so I have been on the controller settings.

In order to try to follow the directions, I purchased a one year license for the Polisy on the portal, but still no joy in clearing the UUID, yet it functions fine on remote.  If I delete the Polisy and add the eisy and then do a restore from my backup it deletes the eisy and adds the Polisy.

I'd really like to be able to migrate as I did a lot of work to my favorites look and act as I want.

For now, I'm back on the Polisy.  Anyone have any thoughts.  I did also open a support ticket

Thanks!

[Javi]

  On 3/9/2025 at 2:48 AM, joeria said:

 

I'm at the end of a very long 9 hour migration saga and can't get past this last item.  Migrating the plugins did not work so I wound reinstalling and reconfiguring 12 plugins.  In a support conversation, the rep had me migrate licenses to get the plugins working.  Then when I got to the step to migrate UD mobile I had  could not clear the UUID since it show as expired. BTW the UD Mobile migration instructions keep referring to System under the setting tab, which doesn't exit, so I have been on the controller settings.

In order to try to follow the directions, I purchased a one year license for the Polisy on the portal, but still no joy in clearing the UUID, yet it functions fine on remote.  If I delete the Polisy and add the eisy and then do a restore from my backup it deletes the eisy and adds the Polisy.

I'd really like to be able to migrate as I did a lot of work to my favorites look and act as I want.

For now, I'm back on the Polisy.  Anyone have any thoughts.  I did also open a support ticket

Thanks!

Expand  

Was this resolved in the ticket?

Notes: Cancel any alerts/warnings/sync-request in controller settings. Scroll to the bottom and press clear UUID.  Be sure to update Remote and Local URLs to point to the new controller.

[joeria]

Hi Javi, yes it was.  Thanks!