joeria Posted March 9 Posted March 9 I'm at the end of a very long 9 hour migration saga and can't get past this last item. Migrating the plugins did not work so I wound reinstalling and reconfiguring 12 plugins. In a support conversation, the rep had me migrate licenses to get the plugins working. Then when I got to the step to migrate UD mobile I had could not clear the UUID since it show as expired. BTW the UD Mobile migration instructions keep referring to System under the setting tab, which doesn't exit, so I have been on the controller settings. In order to try to follow the directions, I purchased a one year license for the Polisy on the portal, but still no joy in clearing the UUID, yet it functions fine on remote. If I delete the Polisy and add the eisy and then do a restore from my backup it deletes the eisy and adds the Polisy. I'd really like to be able to migrate as I did a lot of work to my favorites look and act as I want. For now, I'm back on the Polisy. Anyone have any thoughts. I did also open a support ticket Thanks!
Solution Javi Posted March 11 Solution Posted March 11 On 3/8/2025 at 7:48 PM, joeria said: I'm at the end of a very long 9 hour migration saga and can't get past this last item. Migrating the plugins did not work so I wound reinstalling and reconfiguring 12 plugins. In a support conversation, the rep had me migrate licenses to get the plugins working. Then when I got to the step to migrate UD mobile I had could not clear the UUID since it show as expired. BTW the UD Mobile migration instructions keep referring to System under the setting tab, which doesn't exit, so I have been on the controller settings. In order to try to follow the directions, I purchased a one year license for the Polisy on the portal, but still no joy in clearing the UUID, yet it functions fine on remote. If I delete the Polisy and add the eisy and then do a restore from my backup it deletes the eisy and adds the Polisy. I'd really like to be able to migrate as I did a lot of work to my favorites look and act as I want. For now, I'm back on the Polisy. Anyone have any thoughts. I did also open a support ticket Thanks! Was this resolved in the ticket? Notes: Cancel any alerts/warnings/sync-request in controller settings. Scroll to the bottom and press clear UUID. Be sure to update Remote and Local URLs to point to the new controller.
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