cant determine insteon engine

[diggler]

Since I have migrated, I have lost communication with about 5 devices.  I have tried to restore device in dashboard, then deleted device and tried to re link and I get cant determine insteon engine.  Has anyone else ran into this since migrating?

[diggler]

garage door relay and 6 button keypad just shows green arrows.   other stuff I know about.  remotelinc is dead and heartbeats i no longer use

[diggler]

The garage door is linked to 6 button keypad labeled side door.  Cant get rid of the green arrows. 

[paulbates]

The green arrows point to communication issues with the device. It might be that the keypad needs a factory reset (pull out tab and wait 10 seconds, push tab all the way and hold until it beeps). Then, restore device. 

The other method is to use the admin console in Linking Mode and go to the devices one at a time and press the set button quickly.. the devices will show up in the admin console and you follow the prompts there to finish

You can right click on the remote linc and click delete device, but I'd do that after you get the keypad working

[diggler]

10 minutes ago, paulbates said:

The green arrows point to communication issues with the device. It might be that the keypad needs a factory reset (pull out tab and wait 10 seconds, push tab all the way and hold until it beeps). Then, restore device. 

The other method is to use the admin console in Linking Mode and go to the devices one at a time and press the set button quickly.. the devices will show up in the admin console and you follow the prompts there to finish

You can right click on the remote linc and click delete device, but I'd do that after you get the keypad working

thanks i will give it a shot.  The devices I deleted wont add now.  even if I do it manualy

[Techman]

@diggler

Take a look at these troubleshooting links:

Can't Determine INSTEON engine

INSTEON: Troubleshooting Communications Errors - Universal Devices, Inc. Wiki

 

[Brian H]

The 2450  I/OLinc is power line only communications. You may have some new power line issues. Like a signal sucker or power line noise maker. The trouble shooting link information may give some insight on what the problem maybe.

It is also possible it has failed. As it has a switching power supply and the same capacitor issues we see in the 2413 PLM. I have seen different capacitors Smarthome tried to help but can't say exactly what yours may have,

[diggler]

I tried to link with putting swit h to link and select link in dashboard. No go

Sent from my SM-S911U using Tapatalk

[paulbates]

To 'smoke test' the line noise theory... If the iolinc is one of the non-working devices, are you able to temporarily unhook it and plug it into the same outlet as the PLM and repeat the test?

[diggler]

No, the switch link is in a 4 gang box. It worked prior to migrating. Just ordered another noise filterlinc

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