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Portal outage 2025-06-12 summary

bmercier
in UD Portal

Featured Replies

Posted

Portal was down from 2am-8:30am eastern  / 11pm-5:30am pacific time.

Root cause

A scheduled job that cleans up database records caused the database to go down. Portal servers were up but could not contact the database.

Impact

Access to portal services was not working during the outage, including Alexa and Google Home. Attempt to login was returning an HTTP 429 error.

Alexa & Google Home may have to be relinked if the access tokens were due for a refresh during that period.

 

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