eISY keeps losing connection to portal

[Scott W.]

I have three eISY devices running firmware 5.9.1 and each one keeps losing connection to portal.  Internet is up at all locations and eISY is available locally.  If I reboot them, they reconnect to the portal, but go offline a couple hours later.  This started happening in the past month.

[paulbates]

Initially it would good to eliminate potential common network issues:

• Do the sites have the same ISP?
• What network router/firewall/security solutions are in place and common, if any?
• Are other clients or applications experiencing problems

[Techman]

Take a look at your eisy error log. If you're not sure how to interpret it then post a copy in the forum.

Are you on a MAC or PC?

 

[Scott W.]

I'm seeing a lot of these messages repeated around the time it loses connection with the portal:

Mon 2025/06/30 02:06:25 PM    0    -170001    UDQ: Queue(s) Full, message ignored
Mon 2025/06/30 02:06:44 PM    0    -170001    UDQ: Queue(s) Full, message ignored
Mon 2025/06/30 02:07:03 PM    0    -170001    UDQ: Queue(s) Full, message ignored
Mon 2025/06/30 02:07:13 PM    0    -170001    UDQ: Queue(s) Full, message ignored
Mon 2025/06/30 02:07:32 PM    0    -170001    UDQ: Queue(s) Full, message ignored
Mon 2025/06/30 02:07:44 PM    0    -170001    UDQ: Queue(s) Full, message ignored
Mon 2025/06/30 02:07:57 PM    0    -170001    UDQ: Queue(s) Full, message ignored
Mon 2025/06/30 02:08:16 PM    0    -170001    UDQ: Queue(s) Full, message ignored
Mon 2025/06/30 02:08:26 PM    0    -170001    UDQ: Queue(s) Full, message ignored

[Techman]

The 170001 is an informational message and may not indicate an error.

Do you leave your Admin Console open continously?

Take a look at this thread. You may have a program(s) that's using excessive memory

Error Log Entry Question - Queue Full - ISY994 - Universal Devices Forum