August 7Aug 7 My emporia vue was offline. Restarting did nothing. I then deleted it and reinstalled it. Still says disconnected. Double checked my username/password and it is correct. The Android app and the web app both access the unit and display the current data. The log is as follows. A bunch of errors there at the end and no further log develops. These same errors were there before I uninstalled and reinstalled. I know it has worked quite recently, but can't recall if that was before or after I switched to eisy from polisy. I made that switch 2 weeks ago. I also, I recently updated eisy to the new firmware that supports the web ui. 2025-08-07 14:57:09.773 MainThread udi_interface INFO polylogger:set_basic_config: set_basic_config: enable=True level=30 2025-08-07 14:57:09.773 MainThread udi_interface INFO __init__:<module>: UDI interface initializing 2025-08-07 14:57:09.773 MainThread udi_interface INFO __init__:<module>: User=None 2025-08-07 14:57:09.774 MainThread udi_interface INFO __init__:<module>: Home=/var/polyglot/pg3/ns/0021b9027119_23 2025-08-07 14:57:09.774 MainThread udi_interface INFO __init__:<module>: Node Server Path=/var/polyglot/pg3/ns/0021b9027119_23 2025-08-07 14:57:09.774 MainThread udi_interface INFO __init__:<module>: PG3INIT=eyJ1dWlkIjoiMDA6MjE6Yjk6MDI6NzE6MTkiLCJwcm9maWxlTnVtIjoyMywibG9nTGV2ZWwiOiJERUJVRyIsInRva2VuIjoidkRVQk9kQlE5QkctYksvaCIsIm1xdHRIb3N0IjoibG9jYWxob3N0IiwibXF0dFBvcnQiOjg4ODMsInNlY3VyZSI6MSwiaXNQRzN4Ijp0cnVlLCJwZzNWZXJzaW9uIjoiMy4zLjIxIiwiaXN5VmVyc2lvbiI6IjUuOS4xIiwiZWRpdGlvbiI6IkZyZWUifQ== 2025-08-07 14:57:09.774 MainThread udi_interface INFO __init__:<module>: Loading interface module 2025-08-07 14:57:09.817 MainThread udi_interface INFO interface:<module>: Loading MQTT module 2025-08-07 14:57:10.336 MainThread udi_interface INFO interface:<module>: MQTT module loaded 2025-08-07 14:57:10.560 MainThread udi_interface INFO __init__:<module>: Loading udi_interface module 2025-08-07 14:57:10.560 MainThread udi_interface INFO __init__:<module>: Loading node module 2025-08-07 14:57:10.560 MainThread udi_interface INFO __init__:<module>: Loading custom module 2025-08-07 14:57:10.560 MainThread udi_interface INFO __init__:<module>: Loading isy module 2025-08-07 14:57:10.560 MainThread udi_interface INFO __init__:<module>: Loading OAuth module 2025-08-07 14:57:10.561 MainThread udi_interface INFO __init__:<module>: UDI interface initialized 2025-08-07 14:57:10.561 MainThread udi_interface INFO __init__:<module>: UDI Python Interface for Polyglot version 3 3.3.18 Starting... 2025-08-07 14:57:10.562 MainThread udi_interface ERROR udi_interface:write: Traceback (most recent call last): 2025-08-07 14:57:10.562 MainThread udi_interface ERROR udi_interface:write: File "/var/polyglot/pg3/ns/0021b9027119_23/vue.py", line 10, in <module> 2025-08-07 14:57:10.563 MainThread udi_interface ERROR udi_interface:write: import pyemvue 2025-08-07 14:57:10.563 MainThread udi_interface ERROR udi_interface:write: File "/var/polyglot/pg3/ns/0021b9027119_23/pyemvue/__init__.py", line 2, in <module> 2025-08-07 14:57:10.563 MainThread udi_interface ERROR udi_interface:write: from pyemvue.pyemvue import PyEmVue 2025-08-07 14:57:10.563 MainThread udi_interface ERROR udi_interface:write: File "/var/polyglot/pg3/ns/0021b9027119_23/pyemvue/pyemvue.py", line 8, in <module> 2025-08-07 14:57:10.563 MainThread udi_interface ERROR udi_interface:write: import boto3 2025-08-07 14:57:10.563 MainThread udi_interface ERROR udi_interface:write: ModuleNotFoundError 2025-08-07 14:57:10.563 MainThread udi_interface ERROR udi_interface:write: : 2025-08-07 14:57:10.563 MainThread udi_interface ERROR udi_interface:write: No module named 'boto3' @bpwwer Edited August 8Aug 8 by apostolakisl
August 10Aug 10 Solution The error indicates that one of the python library modules that the plug-in depends on is missing. Since you recently switched to a new machine, I suspect that you need to install the dev packages on that machine to get the required modules installed.
August 10Aug 10 Author 1 hour ago, bpwwer said: The error indicates that one of the python library modules that the plug-in depends on is missing. Since you recently switched to a new machine, I suspect that you need to install the dev packages on that machine to get the required modules installed. Dev packages? Where/how do I do that? Thx. Lou
August 11Aug 11 Author 5 hours ago, bpwwer said: admin console -> configuration -> install development packages I did that. Rebooted eisy, still have the same error.
August 12Aug 12 Author 7 hours ago, bpwwer said: You may have to re-install the plug-in. Yes, reinstall of node after development package install fixed it.
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