Emporia Vue Stopped Working

[apostolakisl]

My emporia vue was offline.  Restarting did nothing.  I then deleted it and reinstalled it.  Still says disconnected.  Double checked my username/password and it is correct.  The Android app and the web app both access the unit and display the current data.  The log is as follows.  A bunch of errors there at the end and no further log develops.  These same errors were there before I uninstalled and reinstalled.  I know it has worked quite recently, but can't recall if that was before or after I switched to eisy from polisy.  I made that switch 2 weeks ago.  I also, I recently updated eisy to the new firmware that supports the web ui.  

      
2025-08-07 14:57:09.773 MainThread udi_interface      INFO     polylogger:set_basic_config: set_basic_config: enable=True level=30
2025-08-07 14:57:09.773 MainThread udi_interface      INFO     __init__:<module>: UDI interface initializing
2025-08-07 14:57:09.773 MainThread udi_interface      INFO     __init__:<module>: User=None
2025-08-07 14:57:09.774 MainThread udi_interface      INFO     __init__:<module>: Home=/var/polyglot/pg3/ns/0021b9027119_23
2025-08-07 14:57:09.774 MainThread udi_interface      INFO     __init__:<module>: Node Server Path=/var/polyglot/pg3/ns/0021b9027119_23
2025-08-07 14:57:09.774 MainThread udi_interface      INFO     __init__:<module>: PG3INIT=eyJ1dWlkIjoiMDA6MjE6Yjk6MDI6NzE6MTkiLCJwcm9maWxlTnVtIjoyMywibG9nTGV2ZWwiOiJERUJVRyIsInRva2VuIjoidkRVQk9kQlE5QkctYksvaCIsIm1xdHRIb3N0IjoibG9jYWxob3N0IiwibXF0dFBvcnQiOjg4ODMsInNlY3VyZSI6MSwiaXNQRzN4Ijp0cnVlLCJwZzNWZXJzaW9uIjoiMy4zLjIxIiwiaXN5VmVyc2lvbiI6IjUuOS4xIiwiZWRpdGlvbiI6IkZyZWUifQ==
2025-08-07 14:57:09.774 MainThread udi_interface      INFO     __init__:<module>: Loading interface module
2025-08-07 14:57:09.817 MainThread udi_interface      INFO     interface:<module>: Loading MQTT module
2025-08-07 14:57:10.336 MainThread udi_interface      INFO     interface:<module>: MQTT module loaded
2025-08-07 14:57:10.560 MainThread udi_interface      INFO     __init__:<module>: Loading udi_interface module
2025-08-07 14:57:10.560 MainThread udi_interface      INFO     __init__:<module>: Loading node module
2025-08-07 14:57:10.560 MainThread udi_interface      INFO     __init__:<module>: Loading custom module
2025-08-07 14:57:10.560 MainThread udi_interface      INFO     __init__:<module>: Loading isy module
2025-08-07 14:57:10.560 MainThread udi_interface      INFO     __init__:<module>: Loading OAuth module
2025-08-07 14:57:10.561 MainThread udi_interface      INFO     __init__:<module>: UDI interface initialized
2025-08-07 14:57:10.561 MainThread udi_interface      INFO     __init__:<module>: UDI Python Interface for Polyglot version 3 3.3.18 Starting...
2025-08-07 14:57:10.562 MainThread udi_interface      ERROR    udi_interface:write: Traceback (most recent call last):
2025-08-07 14:57:10.562 MainThread udi_interface      ERROR    udi_interface:write: File "/var/polyglot/pg3/ns/0021b9027119_23/vue.py", line 10, in <module>
2025-08-07 14:57:10.563 MainThread udi_interface      ERROR    udi_interface:write: import pyemvue
2025-08-07 14:57:10.563 MainThread udi_interface      ERROR    udi_interface:write: File "/var/polyglot/pg3/ns/0021b9027119_23/pyemvue/__init__.py", line 2, in <module>
2025-08-07 14:57:10.563 MainThread udi_interface      ERROR    udi_interface:write: from pyemvue.pyemvue import PyEmVue
2025-08-07 14:57:10.563 MainThread udi_interface      ERROR    udi_interface:write: File "/var/polyglot/pg3/ns/0021b9027119_23/pyemvue/pyemvue.py", line 8, in <module>
2025-08-07 14:57:10.563 MainThread udi_interface      ERROR    udi_interface:write: import boto3
2025-08-07 14:57:10.563 MainThread udi_interface      ERROR    udi_interface:write: ModuleNotFoundError
2025-08-07 14:57:10.563 MainThread udi_interface      ERROR    udi_interface:write: :
2025-08-07 14:57:10.563 MainThread udi_interface      ERROR    udi_interface:write: No module named 'boto3'

@bpwwer

Edited August 8 by apostolakisl

[bpwwer]

The error indicates that one of the python library modules that the plug-in depends on is missing.  Since you recently switched to a new machine, I suspect that you need to install the dev packages on that machine to get the required modules installed.

[apostolakisl]

1 hour ago, bpwwer said:

The error indicates that one of the python library modules that the plug-in depends on is missing.  Since you recently switched to a new machine, I suspect that you need to install the dev packages on that machine to get the required modules installed.

Dev packages?  Where/how do I do that?

Thx.

Lou

[bpwwer]

admin console -> configuration -> install development packages

[apostolakisl]

5 hours ago, bpwwer said:

admin console -> configuration -> install development packages

I did that.  Rebooted eisy, still have the same error.

[bpwwer]

You may have to re-install the plug-in. 

[apostolakisl]

7 hours ago, bpwwer said:

You may have to re-install the plug-in. 

Yes, reinstall of node after development package install fixed it.