Node/Device Status Not Updating Reliably In UDM

[hawk4974]

I am experiencing problems where some devices’ status indicators are not updating as expected in UDM while others do. I have UDM installed on both my iPhone and iPad and experience the problem on both devices. If I click into the node/device and then come back out the status will then be correct. See screen shot examples attached. 

In the Admin condole status updates work correctly 100% of the time and are immediate. I use the USB version of the Insteon power line modem (PLM).  

IOX (eisy) firmware: 5.9.1

UDM version: 1.2.15

Any help appreciated.

Edited Wednesday at 02:51 AM by hawk4974

[Techman]

In UD Mobile try doing a Synchronize

[hawk4974]

4 hours ago, Techman said:

In UD Mobile try doing a Synchronize

Thanks @Techman. I’ve tried synchronization but it doesn’t change my issue. I still have misc devices that show no status indicator. I think status updates/indicators should be instantaneous in UDM (if I’ve understood correctly). Perhaps I have an incorrect setting somewhere but I sure can’t figure out what it would be. 

[Javi]

3 hours ago, hawk4974 said:

Thanks @Techman. I’ve tried synchronization but it doesn’t change my issue. I still have misc devices that show no status indicator. I think status updates/indicators should be instantaneous in UDM (if I’ve understood correctly). Perhaps I have an incorrect setting somewhere but I sure can’t figure out what it would be. 

Please open a ticket and include your UUID and firmware version. 

Also test when enabling only using the Local Connection in Controller Settings > Local Connection Settings. Be sure to press the test button to be sure the credentials/ip/etc are correct. Does this have the same issue? This test will help us determine if the issue is isolated to remote connection.

[hawk4974]

37 minutes ago, Javi said:

Please open a ticket and include your UUID and firmware version. 

Also test when enabling only using the Local Connection in Controller Settings > Local Connection Settings. Be sure to press the test button to be sure the credentials/ip/etc are correct. Does this have the same issue? This test will help us determine if the issue is isolated to remote connection.

Thanks @Javi. I’ll get the ticket opened up. 
 

I tested only using “local connection” and I have the same problem regardless of whether I’m using local connection or using portal connection.