Eisy will not come online after being powered down

[paulw]

Unit was powered down to rearrange location, same router and network. After powerup never appears in DHCP table.  Tried shutting down by 6 button taps, nothing. Hold button will force a shut down, removed power waited a couple of minutes powered up, waited few minutes nothing in DHCP table.  As a long shot tried a different network cable. This is a unit which has been functioning fine for years. 

 

Any thoughts?

Edited Wednesday at 01:07 AM by paulw

[Guy Lavoie]

You might need to hook up a hdmi monitor and keyboard, and see how it comes up.

Have you tried reconnecting it back where it was to see what happens?

[paulw]

It is back where it came from, same everything just a different location on shelf.

[Techman]

Is the network led on the back of the eisy lit?  It  sounds like an ethernet cable issue.

Try removing power from the eisy for about 30 seconds

[paulw]

Yes led on eisy and router lit, I also replaced the cable no difference. I have powered down and forced a restart several times, no joy. The only thing I have not done is a factory reset.

[hart2hart]

Yes led on eisy and router lit, I also replaced the cable no difference. I have powered down and forced a restart several times, no joy. The only thing I have not done is a factory reset.

Is it plugged in to same port on the router? If different port, it could be disabled or configured differently.

[paulw]

4 hours ago, hart2hart said:

Is it plugged in to same port on the router? If different port, it could be disabled or configured differently.

Yes, everything the same.  I did do a reset, no joy. Hooked up a monitor as see what appears to be a boot and a request to login which would only take the default which makes me think the reset worked. Backed out at that point. I did open a support ticket this AM.

[Techman]

@paulw

Once you're up and running could you post the steps you took to get it resolved.