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Return of an old problem with Schlage Z-Wave locks

keepersg
in eisy

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Posted

I am unable to add my Schlage Connect Smart Deadbolt Model BE469ZP to my Eisy.  The problem is exactly as that described in the thread in 2023.  All I get is a single Entry node with none of the functionality (Lock/Unlock, Status, Battery) that is supposed to appear.  I've read through the 2023 thread and tried all of the suggestions there noting that the problems was supposed to be fixed by an Eisy update.  I don't see f/u after that.  I've attempted to add from the Mobile app as well as the Admin console, resetting the lock for each attempt and removing the failed node prior to each attempt.  There is a successfully enrolled Z wave switch a couple of feet away from the lock.  No luck.  Any help appreciated.  I'll open a ticket if there's not a current procedure for fixing this.  Thanks.

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