Have I posted to correct forum? Please direct me if not. TY

Hi All,

I have a few AEOTECT recessed door sensors and have always been able to get them discovered after a couple tries of adding and removing the device. In this case, I have two new sensors and no matter what I can think of trying, they show up as "ZY049 V1 Alarm" with sub-device "ZY 049 Wake UP". I expect to see the Door-Window Sensor, the Power Alarm, etc. (screenshot attached showing the new device at top, and existing device ZY 033 about midway down the device list.

I have recently upgraded EISY to 6.0, but can't find anything in release notes to support the problem I'm having. I have Z-WAVE module 21100.

A few notes:

• EISY occasionally hangs when I attempt to "Update with Interview", only hard reset brings it back (this problem is secondary)

• Java is updated to v8 build 471, but problem occurred before java update (cache was cleared)

• Other Z-Wave devices in the EISY work fine, including a sensor with same firmware and model

• Two different new sensors exhibit this behavior

Looking for any help. Thanks folks.

:walkman99

Edited 10 hours ago10 hr by walkman9999
unsure if I've posted to correct forum

Adding new ZWave devices is always a bit hit and miss. They always end up working, leaving you wondering what exactly was needed. If you rub your belly twice and then touch your left elbow, it works better... Or maybe not.

If these are battery powered, bring them close to a line powered ZWave device for optimal signal strength. Often doing a factory reset on the device helps. You might even try starting with an exclude procedure first.

Thanks for quick reply. In this case, I've repeated the procedure 17 times (last device was 033, this one is now 055). I can't really expect any additional iterations to work.

Comms don't seem to be a problem, I'm in proximity to the dongle and the add and remove commands seem to be responsive. I've performed factory reset on the sensor multiple times and according to the LED blink sequence, it has been successful. Any idea if factory reset on Z-Wave dongle (ZWAVE->Advanced->Factory reset Dongle) is a good move. Will it remove any devices I have in the network?

I also tried the log events during add/remove sequences (ZWAVE->Capture log), but the log was empty of events. Just showing the TAIL commands but zero bytes of logging data.

Other than the rubbing belly trick (which I will now try and report back), any other suggestions?

No real new suggestions, unfortunately. Factory resetting the dongle would very likely delete your other ZWave devices. ZWave is rather cryptic to work with, with few diagnostic tools compared to Insteon.